Oil & Energy
PHEDC Begins Customers Sensitisation In PH, Today
Authorities of the Port
Harcourt Electricity Distribution Company (PHEDC) say the power company would officially commence its customer sensitisation programme in Port Harcourt, today.
The Assistant General Manager Public Affairs, of the Company, Mr Obi Onuwah, who disclosed this to The Tide, at the zonal office of the company said the sensitisationprogramme would start from the Diobu Business Unit of the Company and that the essence was to educate the customers on vital policies of the new regime.
Top on the agenda, according to Onuwah, was the company’s initiative to discourage cash handling, the introduction of customer-friendly billing system-Credit Advance Payment for Metering Implementation that was mandated by the Federal Government through the National Electricity Regulatory Council (NERC) and a new chat-channel between electricity consumers and the company, amongst others.
“The essence of the campaign is to ensure regular interaction with our customers so that there wont be any vacuum or communication gap between us and the customers,” the image maker said.
He explained that to discourage cash handling, PHEDC has introduced a system by which customers are expected to make their payment direct to the bank instead of coming to the company’s cash offices and collection of an e-receipt from the bank to show an evidence of payment for power supply services.
The Assistant Public Affairs Manager further stated that in a move to discourge estimated and ‘crazy’ billing system associated with the defunt Power Holding Company of Nigeria (PHCN), through the automated metering system recommended by NERC adding that the meters would arrive Port Harcourt by the end of April.
We want to reduce the issue of estimation to the bearest minimum and before the end of April, the vendors that were asked to supply us these meters would provide them and customers who have made their payment can have them, he said.
According to him, a smart single face metre costs N39,375 stressing that the Credit Advance Payment for metering implementation as mandated by NERC ensures reimbursement of the metre cost over a period of time.
“We want to encourage best practices and our customers should feel free to come to us with any challenge they have regarding their bill, power supply problem etc and we assure them of clear answers,” he stated.
He further disclosed that the problem of vandalism in Port Harcourt is reduced but that in areas like Calabar, Eket and Uyo, the story is not the same and urged members of the public to continue to partner with the company in the fight against vandalism because of its negative effects to the customers comfort and efficiency of the firm.
Though, Mr Onuwah declined comment on the fate of the company staff whose performances are below expectation but said their contracts would end in April.
Chris Oluoh
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