Business
CPC Urges Compensation For Cancelled, Delayed Flights
The Consumer Protection Council (CPC) has called on passengers to always demand for 30 per cent compensation from airline operators for cancelled flights.
The Director General of the council, Mrs Dupe Atoki made the call in an interview with The Tide source in Abuja yesterday.
Atoki said that the council’s intervention in airline matters was to ensure that consumers were protected and treated fairly.
“It is only when consumers know their rights that they can enforce them.
“The Consumer Protection Council’s intervention in airline matter is to ensure that consumers are protected, treated fairly.
“When violations occur, appropriate redress and remedies are provided in accordance with Nigeria Civil Aviation Authority Passengers Bill of Rights.
“I implore and encourage consumers to demand for their rights and complain to the council if they are not satisfied with their service,” she said.
The council, in its public enlightenment publication threw some light into the directive by CPC.
The publication, which was recently released added, “it is the right of passengers to be given 24 hours’ notice before any local flight cancellation.
“Where no such notice is given, 25 per cent of local ticket price is expected to be paid immediately to the passengers by the airline management,” it said.
It said that in the event of local flight delay for two to four hours, passengers deserve to be served snacks, drinks, free telephone calls, among others.
According to the publication, “when an international flight is delayed for six hours from initial time of departure, passengers are entitled to free hotel accommodation, free transportation to and from accommodation venue.
“There has been infringement of human rights in the Aviation Sector due to ignorance on the part of passengers with regard to their right.
“A lot of them are unaware of what to do when they pay for a flight and it is cancelled or pay for services which are not rendered.
“The passengers’ bill of rights in the sector stipulates that in the event of a cancelled flight, management of the airline is expected to give seven days’ notice.
“Passengers are to be compensated 30 per cent of ticket price payable within 14 days of cancellation and a right to reimbursement or re-routing of flight,” the publication said.
Business
Kenyan Runners Dominate Berlin Marathons
Kenya made it a clean sweep at the Berlin Marathon with Sabastian Sawe winning the men’s race and Rosemary Wanjiru triumphing in the women’s.
Sawe finished in two hours, two minutes and 16 seconds to make it three wins in his first three marathons.
The 30-year-old, who was victorious at this year’s London Marathon, set a sizzling pace as he left the field behind and ran much of the race surrounded only by his pacesetters.
Japan’s Akasaki Akira came second after a powerful latter half of the race, finishing almost four minutes behind Sawe, while Ethiopia’s Chimdessa Debele followed in third.
“I did my best and I am happy for this performance,” said Sawe.
“I am so happy for this year. I felt well but you cannot change the weather. Next year will be better.”
Sawe had Kelvin Kiptum’s 2023 world record of 2:00:35 in his sights when he reached halfway in 1:00:12, but faded towards the end.
In the women’s race, Wanjiru sped away from the lead pack after 25 kilometers before finishing in 2:21:05.
Ethiopia’s Dera Dida followed three seconds behind Wanjiru, with Azmera Gebru, also of Ethiopia, coming third in 2:21:29.
Wanjiru’s time was 12 minutes slower than compatriot Ruth Chepng’etich’s world record of 2:09:56, which she set in Chicago in 2024.
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