The Group Executive Director, Commercial Operations at Dangote Industries Limited (DIL), Hajia Fatima Aliko Dangote, has charged manufacturers to focus on the rights of consumers, saying they have the right to know all the key information on products and services.
Commending the Lagos State Consumer Protection Agency (LASCOPA) on the successful hosting of the 2024 World Consumer Rights Day, Dangote noted that consumers have the right to accurate, transparent, and easily understandable information about products and services.
Speaking at the event, she said “We need businesses to adopt ethical business practices that prioritise the well-being of consumers and the planet.
“We need educational initiatives that empower consumers with the knowledge and skills to navigate the complexities of the modern marketplace”.
She called for robust regulatory frameworks that safeguard consumer rights across borders, and collective action from stakeholders to address the emerging challenges in the sector.
She noted that Dangote Industries Limited prioritises the rights of its consumers in all its processes by adhering to the prescribed standards in ensuring that its products are safe for use and consumption.
The fundamental principles of the consumer, which she called on manufacturers to adhere to are the right to safety, information, right to choose, right to redress and right to a healthy environment”.