Opinion
Addressing Air Travel Issues In Nigeria
It is unfortunate that the face-off between the Emir of Kano, Alhaji Aminu Ado Bayero, and Air Peace Airline is taking this turn. While the Emir through, his cousin and chief of protocol, Isa Bayero, has written to the Nigerian Civil Aviation Authority (NCAA), accusing the airline of disrespecting the Emir and, by extension, the people of Kano for not delaying a flight for the sake of the Emir and his entourage and has demanded a 72 hours published and personal apology by the Chief Executive Officer of Air Peace airline, Mr Allen Onyema, to the Emir and his Emirate, Air Peace management had denied the allegation of disrespect, saying that the decision not to halt an already fully booked, taxiing plane for up to 40 minutes was to protect the image of the Emir and the airline.
Knowing how tense the nation is at present and how gullible and unreasonable some Nigerians can be, we hope this issue does not degenerate into ethnic and religious squabbles. We need peace in Nigeria and the two contending parties should try and resolve this service provider/customer matters amicably as soon as possible in the interest of peace.
Having said that, it is the hope of many Nigerians that this saga will help in addressing some of the anomalies in Nigeria’s aviation sector. Ours is a country where top politicians and other highly placed individuals are “exempted” from airport rules and protocol. A top government official, a top military officer arrives at the airport with a briefcase and no airport official and members of other numerous agencies at the airport borders to search the bag to know its content. Rather, they will all be saluting him and those begging for crumbs will be busy doing so, neglecting their job
It is in Nigeria’s airports that plane take off time is delayed, waiting for a special person to arrive at the airport and board. Apparently, that was why the Emir’s Chief of Protocol felt very bad because such preferential treatment has been extended to Governors, Ministers, lawmakers and what have you in the past and he could not understand why a whole Emir should be denied such an offer. He said he personally called Onyema to inform him of the delay of their flight from Banjul and requested him to assist by delaying their departing flight to Kano as a mark of respect to the revered Emir of Kano. But he refused and promised that he would not do that. “I personally took this as an insult and a flagrant show of disrespect to his highness and the Kano people at large”, he said. So, however important or urgent the schedule of other passengers is, it is not important. Afterall, they are nobodies.
Can we talk about the issue of delays and cancellation of flights? I doubt if there is no air traveller in Nigeria that has no ugly tale about this. Sometimes, you get the information about the cancellation of your flight or change in the flight schedule when you are already at the airport terminal. A person going to Lagos for a 10 O’clock meeting leaves his house by 6 O’clock in order not to be late and by noon he is still at Port Harcourt International Airport because his flight was delayed. And the worst is that, most of the time, no apologies will be rendered to passengers, no reason for the delay given, not to talk of compensating the passengers for their time.
So, it’s high time Nigerians made noise about what the airlines are doing to them. On many occasions we have seen people fight at the airport because of cancellation of their flights, flight delays and other nonchalant attitude of airline operators and staff towards passengers. And we are bound to see more of that if the operators do not improve on their service and customer care especially with the recent hike in airfares. From about N23,000 airline passengers now pay N50,000 for one hour, one way economy ticket and you expect them to smile at you when they do not get commensurate value for their money?
The painful thing is that with the poor state of our roads and the high level of insecurity in the country, rail and land are still not preferred options especially for those who can afford the exorbitant airfare. The other day, the upper chamber of the National Assembly, the Senate, as a way of mitigating the effect of the increased flight ticket prices, asked the Federal Government to declare a state of emergency on the nation’s federal roads as well as immediately make good its indebtedness to the Federal Road Maintenance Agency (FERMA), to enable the agency carry out its duty of rehabilitating federal roads. The lawmakers rightly expressed worry that the increase in airfares would increase the pressure on the neglected and dilapidated Nigerian roads and further worsen their state.
Incidentally, while the lawmakers should be commended for their concern about the state of the roads and the solution they proffered which may make Nigerian roads better; their suggestion is far from being an answer to the issues at hand. Doctors will always tell you that for a permanent cure of a disease, you don’t treat the symptom but you should rather trace the root cause of the ailment. Likewise in Nigeria’s situation, we should do away with all the selfish, palliative measures to our problems and get to the root of the problem. The unfortunate thing is that virtually everybody in authority knows the solution but they would always consider their selfish gain far above the interest of the citizens and choose not to do the most appropriate thing.
The main problem arises from the fact that we have refused to refine fuel locally. We are a major oil producing country, yet we do not have one functional refinery in the country, not on the national, regional or state level. We prefer to export our high-quality crude oil and import the refined product including the contaminated fuel because that enriches the pockets of a few privileged individuals. The recent hike in the price of air tickets is blamed on the high cost of imported aviation fuel and other operational costs which is heightened by the poor state of the nation’s currency.
With Russia’s invasion of Ukraine last week, the price of crude oil has risen to over $100 per barrel. Other oil producing countries which have the capacity to refine locally are reaping but here we are in Nigeria moaning because the crude oil price increase in the international market affects the prices of the imported products. Little wonder some people have called for the head of whoever suggested the crude oil export and importation of refined product in the first place.
So, we must deal with the real issues pulling us down as a nation for us to have a solution. As we are told, Dangote refinery will soon come on stream but it will be foolhardy to put the lives of over 200 million people in the hands of one man. Yes, fuel is our life in this country. Whatever happens around it touches the farmer, the school children, the market women and everybody in the country. It touches every sector – aviation, agriculture, manufacturing and others. And the moment we begin to produce what we consume, the better for us. If the fracas between the Emir and Air Peace will instigate this, so be it.
By: Calista Ezeaku
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