Business
Glo Plans Nigeria’s First Telecom Artificial Intelligence Platform
Digital Transformation Leader, Globacom has announced its plan to launch
Nigeria’’s first Artificial Intelligence platform in the telecom
sector.
To be known as GLO TITI, the platform, Globacom said, will
completely change customer experience as it is highly interactive and
engaging.
Globacom which made the announcement while briefing media
executives in Lagos on Friday said the platform will assist customers to
get information about data plans, prepaid plans, postpaid plans and
Value Added Service (VAS).
The Glo Artificial Intelligence platform,
it was announced, will engage customers directly and assist them to
get information on pressing issues. This will empower customers to
choose the most convenient plan, resolve issues and ask questions 24/7
without any human interface.
The platform which can have
conversations in English and Pidgin and which will also be available
through voice & text, will attend to balance enquiry and other
customer care related issues.
It’s a next generation customer
experience, said Sola Mogaji, Globacom’s senior manager, Events and
Sponsorship during a presentation on the new platform.
Another
revolutionary product announced by Globacom during the event is the Glo
Health Care, a digital health assistant designed to help Nigerians
access best global health care directly on their phone
Some of the
features of Glo Health Care include connecting patients with
specialised doctors worldwide, getting information on common medical
conditions at the click of a button, accessing information on common
health challenges and getting advice on public health. Those using the
service can also track key health parameters such as blood pressure and
sugar level.
To address the diversity of language in Nigeria’s telecom landscape, there will be audio translation in Igbo, Hausa and Yoruba.
Additionally,
the service offers a worldwide database of doctors and allows booking
of appointment by video consulting on the smartphone
Another product
announced at the event is the Glo Entertainment Portal, a single point
of access for all digital content through Glo Café which supplies
premium content of top international labels.
It has over 2million local and foreign songs.
In
his remarks at the event, Bisi Koleoso, Globacom’s Deputy Chief
Operating Officer, Technical, said “We have invested massively in new
technologies to introduce these products which we believe will redefine
business, social and personal pursuits”.
The company also unveiled
its new communication direction and the endorsement by World Heavyweight
Boxing Champion, Anthony Joshua. The endorsement contract with the
world heavyweight boxing champion covers Nigeria and Ghana.
Joshua
is a proud holder of four major world championship belts,
namely International Boxing Federation (IBF) title, World Boxing
Association (WBA) title, World Boxing Organisation (WBO) title, and
International Boxing Organisation (IBO) title which he won between 2016
and 2018.
Other products showcased at the event include Glo Drive, Glo Mobile Money, Glo Call Connect Service and World Connect.
Koleoso said Globacom was committed to ensuring that Nigerians were not left behind in the march towards a digitalised world.
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
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