Glo Plans Nigeria’s First Telecom Artificial Intelligence Platform

Digital Transformation Leader, Globacom has announced its plan to launch Nigeria’’s first Artificial Intelligence platform in the telecom sector.
 To be known as GLO TITI, the platform, Globacom said,  will completely change customer experience as it is highly interactive and engaging.
 Globacom which made the announcement while briefing media executives in Lagos on Friday said the platform will assist customers to get information about data plans, prepaid plans, postpaid plans and Value Added Service (VAS).
 The Glo Artificial Intelligence platform, it was announced,  will engage customers directly and assist them to get information on pressing issues. This will empower customers to choose the most convenient plan, resolve issues and ask questions 24/7 without any human interface.
 The platform which can have conversations in English and Pidgin and which will also be available through voice & text, will attend to balance enquiry and other customer care related issues.
 It’s a next generation customer experience, said Sola Mogaji, Globacom’s senior manager, Events and Sponsorship during a presentation on the new platform. 
  Another revolutionary product announced by Globacom during the event is the Glo Health Care, a digital health assistant designed to help Nigerians access  best global health care directly on their phone
  Some of the features of Glo Health Care include connecting patients with specialised doctors worldwide, getting information on common medical conditions at the click of a button, accessing information on common health challenges and getting advice on public health. Those using the service can also track  key health parameters such as blood pressure and sugar level.
 To address the diversity of language in Nigeria’s telecom landscape, there will be audio translation in Igbo, Hausa and Yoruba.
 Additionally, the service offers a worldwide database of doctors and allows booking of appointment by video consulting on the smartphone
 Another product announced at the event is the Glo Entertainment Portal, a single point of access for all digital content through Glo Café which supplies premium content of top international labels. 
 It has over 2million local and foreign songs.
 In his remarks at the event, Bisi Koleoso, Globacom’s Deputy Chief Operating Officer, Technical, said “We have invested massively in new technologies to introduce these products which we believe will redefine business, social and personal pursuits”.
 The company also unveiled its new communication direction and the endorsement by World Heavyweight Boxing Champion, Anthony Joshua. The endorsement contract with the world heavyweight boxing champion covers  Nigeria and Ghana. 
 Joshua is a proud holder of   four major world championship belts, namely International Boxing Federation (IBF) title, World Boxing Association (WBA) title, World Boxing Organisation (WBO) title, and International Boxing Organisation (IBO) title which he won between 2016 and 2018.
 Other products  showcased at the event include Glo Drive, Glo Mobile Money, Glo Call Connect Service and World Connect.
 Koleoso said Globacom was committed to ensuring that Nigerians were not left behind in the march towards a digitalised world.