Editorial
Checking GSM Service Providers
The sanctions imposed on four major GSM companies because of poor service delivery by the National Communications Commission (NCC) did come to many, especially subscribers as a surprise. Infact, it is a pleasant and welcome development as many subscribers, expressed the joy that the NCC has also noticed the rip off they have suffered over the years, in the hands of some service providers.
NCC, the regulatory body for communication services in Nigeria actually declared, last week that the four major GSM operators; MTN, Glo, Airtel and Etisalat should cough out N1.17 billion as penalty for the epileptic services rendered, between March and April, 2012. But whether the fine was all that should be awarded has continued to worry some people.
While MTN and Etisalat are to pay N360 million each, Airtel and Glo will part with N270 million and N180 million respectively before the end of this month and may also be forced to pay additional N2.5 million per day if they fail to comply.
The Tide commends the commission for rising to the occasion as the sanction will, indeed, serve as a deterrent to the GSM operators who over the years, mindlessly rip off unsuspecting subscribers of millions of naira.
We recall the recurrent and incessant cases of call drops, noisy channels, network failures and charging defects which most of these service providers imposed on subscribers without refunds. In some cases, customers pay through their noses for services not provided.
It is, indeed, worrisome that modern technology has made telecommunications very effective in other climes but, obviously, not so in Nigeria, despite the fact that these operators use the same technology elsewhere and charge even higher traffic in Nigeria.
Clearly, the firms should have stabilised by now even as they declare profits running into billions of Naira annually without commensurate service delivery. Nigerians deserve the best quality telephony system as in other advanced societies. This idea of holding multiple lines and making trial and error calls must stop.
We expect that the NCC and the National Assembly would monitor these firms more closely so as not to further stress subscribers, who are already over-burdened by other economic challenges.
Regrettably, the Nigerian Consumers Protection Council has not done enough to protect GSM users from the shylock phone companies who make huge profits from poor services and suffer no sanction or reprimand.
Since it is now clear that the phone companies are short-changing Nigerians and whatever fine imposed would not benefit the subscriber, it is only logical that the phone companies be made to reduce their charges and be made to compete through good service delivery, instead of promotions that are self-serving.
The Tide therefore suggest a reduction in tariff from operators, especially against the backdrop that the teething period for the industry is over and, from all indications, operators have stabilised as made evident by the posting of jumbo profits every year.
We want to see that GSM firms invest in quality rather than quantity as shown in the daily expanding of their scope of coverage in a hurry. Procurement of latest equipment in telecommunications, training and re-training of personnel, will, no doubt, improve their service delivery.
The NCC, NASS and other relevant authorities should insist that the firms that cannot provide quality service should step aside. If Nigeria is to move to the next level in telephony, something drastic must be seen to be done or the country may have to play the second fiddle for many more years.
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