Business
COVID-19: phed Urges Customers To Embrace Online Transaction
In view of the increasing cases of the coronavirus pandemic in the country and in line with the measures put in place by the government of Rivers State, the Port Harcourt Electricity Distribution Company (PHED), has stressed the need to put extra control measures to ensure that its customers and employees remain safe.
The Manager, Corporate Communications, PHED, Mr John Onyi, who said this also informed customers that with effect from Wednesday, there would be reduction in all transactions that involve physical contact at all their offices.
Onyi, therefore, recommended the use of electronic channels for all forms of communication such as fault reporting, bill complaint, loss of supply and all forms of payments, among others.
The PHED spokesperson stated that customers could reach the company through social media platforms and other online media such as on facebook @ Port Harcourt Electricity Distribution Company, on twitter @ official PHED or email: costumercare@phed.com.ng.
He assured that all complaints received through any of the aforementioned channels would be given utmost attention.
He urged customers to provide sufficient information such as meter number, phone numbers and physical address with identifiable landmark for easy location and ease of movement.
Onyi said customers who complain by phone calls such as whatsapp numbers 09085555055 or telephone call center 07022557433 or social media or through any of the online channels would be given a tracking number through which their complaints would be tackled until further directives.
“To stem the spread of Covid-19, PHED has taken the following stems hand-held infrared thermometers to monitor the body temperature of staff and visitors before entering into PHED offices.
“Consequently there shall be compulsory use of hand sanitizers and hand washing under running water before entering into PHED offices”, he declared.
Theresa Ebizimor&
Emmanuel Wokoma
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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