Business
Customers Charge Commercial Banks On Improved Services
Bank customers in the country have called on the Central Bank of Nigeria (CBN) to ensure commercial banks live up to their mandate of satisfying customers.
They made the appeal in separate interviews with newsmen on Sunday in various parts of the country.
The Tide reports that many of the customers were at various bank premises trying to withdraw cash from the Automated Teller Machines (ATMs).
A cross section of them decried poor services by the banks, especially in ensuring adequate provision of funds in the ATMs at weekends and public holidays.
A visit by The Tide correspondent to most of the centres at the weekend showed long queues at the very limited ATMs within the various premises.
“The bank management is aware of the usual chaos at ATMs during weekends, holidays or festive periods and ought to have made adequate provision, by ensuring sufficient funds in ATMs.
”It is very unfair that the interest of customers is not considered by the banks and the government should try and look into the matter for the good of the poor masses,” a customer, Adams Malamute said.
It was reported that at the Area 3, Garki, Abuja, where many bank branches were situated, fewer customers were seen making withdrawers and majority of the ATMs were dispensing cash.
A customer at the Guarantee Trust Bank, Mr Alfred Agula,said he drove all the way to town to withdraw money because he wanted to avoid long queues.
”The economy is very tight and one has to manage every resources he has, if only adequate provisions were made by those in power, things will be easier for all of us.
”We are on Sallah holiday and as you can see, very few people are seen withdrawing money, because everybody is broke, there is no money in the economy.
It was also a tale of frustration for many bank customers during the Eid-el-Kabir celebration in the South West zone as many ATMs failed to dispense cash.
Long queues were also a permanent feature at most banks’ premises.
In Oyo State, some of the customers lamented about the long queues and insufficient funds in the machines, urging the banks to evolve new measures aimed at resolving the challenges.
But an official of a commercial bank, who pleaded anonymity because he was not authorised to speak out said that the situation was due to high patronage at ATMs during festive periods .
She said that funds were loaded into the ATMs based on availability, saying an official of the bank had been designated to load the ATMs as soon as fund was available.
”A bank official works at weekends and public holidays to attend to issues at the ATMs,’’ she stated.
In Ogun, customers also faced similar hitches and called on banks in the state to step up measures to ensuring easy cash withdrawals through ATMs.
Most, if not all ATMs in the Ijebu-Ode metropolis, are concentrated on the Folagbade-Ibadan road in Ijebu-Ode, a situation the banks attributed to security reasons.
Mrs Adeola Akinyemi, a teacher in Odogbolu, said residents of the area and the neighbouring Ikenne town always had difficulties using ATMs.
An official of one of the commercial banks in the area, who pleaded anonymity, pointed that the patronage of ATMs was usually high during festive periods.
He, however, said that the bank was trying its best to fix the problems as they came up.
According to him, each ATM takes as much as N8 million with N2 million of N1,000 notes in each of the four trays in each machine.
The bank official said that security guards from private firms were always available around the gallery to offer assistance to customers in need to quicken process of withdrawal.
The Board stated this in a statement released by its Corporate Communications Directorate to newsmen, recently, during the inauguration of 140 trainees for the Train 7 Project.
The trainees had undergone the Nigerian Content Human Capacity Development (NC-HCD) programme it organised in partnership with the Nigeria Liquefied Natural Gas (NLNG) Limited in Port Harcourt, the Rivers State capital.
The Tide gathered that the training programme was an intensive three-month Advanced NC-HCD Programme for the US$5 billion NLNG Train 7 Project on Bonny Island, Rivers State.
The trainees, The Tide further learnt are graduates in different academic disciplines who have completed a 12-month Basic Training Programme in diverse oil-and-gas-industry-related skill sets and are now set for an on-the-job phase which includes active hands-on participation in operational areas such as Turn Around Maintenance (TAM), Commissioning, and Desktop Programmes.
The Corporate Communications Directorate of the NCDMB told The Tide that in November 2024, a set of 331 trainees under Batch A of the NLNG T7 HCD Training Programme began capacity development in facility management, engineering, Information and Communication Technology (ICT), Health Safety and Environment (HSE), Quality Assurance and Quality Control, as well as welding and fabrication.
According to the Board, additional 77 trainees under Batch B of the same Training Programme began capacity development in data analytics and supply chain management among several other fields relevant to the operations of the oil and gas industry.
While addressing the trainees and trainers who were drawn from the Oil and Gas Trainers Association of Nigeria (OGTAN), Management Personnel of the NCDMB and NLNG, the Executive Secretary of NCDMB, Engr Felix Omatsola Ogbe, said the Advanced NC-HCD training is more than a milestone.
“The NC-HCD training programme is an expression of the collective commitment of the Board and the NLNG to nurturing world-class Nigerian professionals who will shape the future of our oil and gas industry.
“The Board has remained steadfast in its conviction that Human Capital Development is a critical investment in the sustainability and competitiveness of Nigeria’s oil and gas value chain”, the NCDMB boss said.
He said the situation has resulted in widened knowledge gaps and operational challenges.
As a globally regulated sector, he said it was important that stakeholders put measures in place to attract the talents required to move the industry forward.
Keyamo, therefore, called on stakeholders in the industry to be deliberate in identifying, encouraging, nurturing and harvesting young talents to ensure a sustainable supply of manpower to the aviation sector.
Director of Public Affairs and Consumer Protection of the FAAN, Mrs Obiageli Orah, in a release made available to aviation correspondents, noted that the Minister deemed it necessary to attract the right quality of human resources required to move the sector forward.
“As a globally regulated sector, it is important that stakeholders put measures in place to continually attract the right quality and quantity of human resources required to move the industry forward.
“It is important to note that organising training programmes are avenues through which we can breed, nurture, and harvest such human resources.
“One of the critical challenges facing the industry is the ageing and retiring workforce, leading to widened knowledge gaps and operational issues.
“Training programmes, I believe, is among other things designed to make aviation appealing to the younger generation, while encouraging them to develop interest in taking up a career in the industry”, the statement stated.
Meanwhile, some aviation stakeholders have expressed concerns of countless young Nigerians who seek to make their mark in aviation, tourism, and the wider transport ecosystem but often face steep barriers to entry.
According to them, lack of access, limited mentorship, financial constraints, skill mismatches, and systemic gaps, among others, have posed some constraints to them.
The Tide gathered that by the appointment, Ogbe becomes Nigeria’s representative on the Board of the 18-member continental body, which has its headquarters at Brazzaville, Republic of the Congo.
Ogbe was picked for this role by the Minister of State for Petroleum Resources (Oil), Senator Heineken Lokpobiri, who doubles as the Chairman of the NCDMB Governing Council.
The notice of the Executive Secretary’s appointment was conveyed in a congratulatory letter signed by the Director of Support Services, APPO, Mrs. Philomena Ikoko, on behalf of the Secretary-General of the organisation, Dr. Omar Farouk Ibrahim.
She applauded the NCDMB boss on the confidence reposed in him by the Minister, expressing her belief that he would make immense contributions to the development of the African oil and gas industry.
Mrs Ikoko stated that Ogbe was joining the Executive Board of APPO at a challenging time for the oil and gas industry, especially in Africa.
“Your appointment is a major call to duty for Nigeria and the continent. The secretariat will give you the support you will need to make a success of your assignment”, she said.
According to a statement by the Directorate of Corporate Communications and Zonal Coordination, the NCDMB played key roles in catalysing the operations of APPO and the development of local content in Africa.
The statement added that the board was providing institutional support and mentorship to several oil producing countries in their formulation of local content policies.
“The NCDMB initiated the African Local Content Roundtable (ALCR) and hosted the inaugural edition in Yenagoa, Bayelsa state, in June 2021, and the event was attended by key officials of APPO and other oil industry players.
“The idea for the Africa Energy Bank (AEB) was mooted by NCDMB’s officials at the event, as one of the strategies that would accelerate the growth of the African oil and gas industry and deepen local content.
“The Board also collaborated with APPO to host subsequent editions of the African Local Content Roundtable (ALCR), including the 2023 edition held at Abuja.
“The Africa Energy Bank, which APPO is setting up at Abuja, is aimed at pooling financial resources needed to fund big-ticket oil and gas projects across the continent, and bridge funding challenges currently impeding the development of the sector”, the NCDMB’S said.
Meanwhile, the APPO Secretary-General has said the Africa Energy Bank seeks to fund oil and gas projects across economies in Africa and help to plug critical financing gaps that exist through the continent’s over reliance on financiers from the West.
He added that each APPO member country is expected to raise $83 million with an objective of raising $5 billion capital for the establishment of the Bank.
The Tide learnt that recently Nigeria, Angola and Ghana have contributed their share capital for the African Energy Bank, which represents 44 percent of the trio’s contributions to the minimum capital that is required from oil producing countries in the continent.
It would be recalled that at the Nigerian Oil and Gas Opportunity Fair (NOGOF) held recently, the NCDMB’s Scribe confirmed that the agency was part of key institutions that pooled resources for the formation of the Africa Energy Bank.
Ogbe announced that the Bank will open for business before the end of the 2nd quarter of this year, 2025, expressing hope that it will create more funding availability for local oil and gas projects and companies.
Similarly, the Minister of State for Petroleum Resources (Oil), Senator Heineken Lokpobiri, had stated at the Offshore Technology Conference that Afrexim Bank has already raised $19billion for the take-off of the Africa Energy Bank.
According to him, $14 billion out of the funds represents the bank’s financial exposure on African oil and gas projects, with the additional $5 billion as take-off capital.