Business
Polaris Bank: Customers Advise Management On Improved Services
Some customers of Polaris Bank, formerly Skye Bank, in Sango-Ota, Ogun, have advised the management of the bank to improve on its service delivery to restore depositors’ confidence.
They gave the advice in separate interviews with The Tide source on Monday in Sango-Ota, Ogun.
The Central Bank of Nigeria (CBN) had last Friday announced the takeover of Skye Bank.
The apex bank also withdrew the operating licence of the bank.
The CBN Governor, Mr Godwin Emefiele, said in consultation with the Nigerian Deposit Insurance Corporation (NDIC), the CBN decided to establish a bridge bank, Polaris Bank, to assume the assets and liabilities of Skye Bank.
A visit by our source to the Sango-Ota branch of the bank revealed that the ‘logo’ of the bank has not been changed to Polaris Bank.
A customer with the bank, Mr Dare Ojo, said that the only difference with the bank was the change of name.
“The information given by the Central Bank of Nigeria (CBN) made customers believe that there will be no problem in their deposits,” he said.
Ojo said that he would continue to bank with the bank provided its services were satisfactory.
He, however, urged the management of the bank to improve on its services to customers because the services rendered by the defunct Skye Bank were poor.
Another customer, Mr Peter Oni, said that there was no problem with customers withdrawing their deposits, but the queue at the bank was just too long.
“So far, the customers are getting their deposits without any stress except the long queue,” Oni said.
He also advised the management of Polaris Bank to improve on its services.
Mr Fasasi Yusuf, another customer, commended CBN for not allowing people to lose their deposits in the troubled bank.
Yusuf said there was the need for the CBN to set up monitoring committee that would strictly supervise the Polaris Bank so as not to run into the same problems the defunct Skye Bank had.
“The regulator needs to watch the management of Polaris Bank closely and ensure that they follow the financial guidelines to the letter in order to restore confidence to the bank,’’ he said.
Edun made the call while speaking at the 2025 Fellowship Investiture of the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos, where he reaffirmed the federal government’s commitment to sustaining ongoing reforms and expanding access to finance as key drivers of economic growth beyond four per cent.
“We all know that monetary policy under Cardoso has stabilised the financial system in a most commendable way. Of course, it is a team effort, and those eye-watering interest rates have to be paid by the fiscal side. But the fight against inflation is one we all have to participate in,” he said.
The minister stressed the need for banks to broaden credit access and finance innovation-driven enterprises that can create jobs for young Nigerians.
“The finance and banking industry has more work to do because we must finance their ideas, deepen the capital and credit markets down to SMEs. They should not have to go to Silicon Valley,” he said.
The minister who described the private sector as the engine of growth, said the government’s reform agenda aims to create an enabling environment where businesses can thrive, access funding, and contribute meaningfully to job creation.
The facility, known as the Nigeria Actions for Investment and Jobs Acceleration (P512892), is a Development Policy Financing (DPF) operation scheduled for World Bank Board consideration on December 16, 2025.
According to the Bank’s concept note , the financing would comprise $500m in International Development Association (IDA) credit and $500m in International Bank for Reconstruction and Development (IBRD) loan.
If approved, it would be the second-largest single loan Nigeria has received from the World Bank under President Bola Tinubu’s administration, following the $1.5 billion facility granted in June 2024 under the Reforms for Economic Stabilisation to Enable Transformation (RESET) initiative.
The World Bank said the new programme aims to support Nigeria’s shift from short-term macroeconomic stabilisation to sustainable, private sector–led growth.
“The proposed Development Policy Financing (DPF) supports Nigeria’s pivot from stabilization to inclusive growth and job creation. Structured as a two-tranche standalone operation of US$1.0 billion (US$500 million IDA credit and US$500 million IBRD loan), it seeks to catalyse private sector–led investment by expanding access to credit, deepening capital markets and digital services, easing inflationary pressures, and promoting export diversification,” the document read.
The document further stated that Nigeria’s private sector credit-to-GDP ratio stood at only 21.3 per cent in 2024, significantly below that of emerging-market peers, while capital markets remain shallow, with sovereign securities dominating the bond market.
To address these weaknesses, the DPF will support the implementation of the Investment and Securities Act 2025, operationalisation of credit-enhancement facilities, and introduction of a comprehensive Central Bank of Nigeria rulebook to strengthen risk-based regulation and consumer protection.
The operation also includes measures to deepen digital inclusion through the passage of the National Digital Economy and E-Governance Bill 2025, which will establish a legal framework for electronic transactions, authentication services, and digital records.
Beyond the financial and digital sectors, the programme targets reforms to lower production and living costs by tackling Nigeria’s restrictive trade regime. High tariffs and import bans have long driven up consumer prices and constrained competitiveness, particularly for manufacturers and farmers.
Under the proposed reforms, Nigeria would adopt AfCFTA tariff concessions, rationalise import restrictions, and simplify agricultural seed certification to increase the supply of high-quality varieties for maize, rice, and soybeans. The World Bank projects that these measures will help reduce food inflation, attract private investment, and enhance export potential.
The operation is part of a broader World Bank FY26 package that includes three complementary projects—Fostering Inclusive Finance for MSMEs (FINCLUDE), Building Resilient Digital Infrastructure for Growth (BRIDGE), and Nigeria Sustainable Agricultural Value-Chains for Growth (AGROW)—all focused on expanding access to finance, strengthening institutions, and mobilising private capital.