The Nigerian Electricity
Regulatory Commission (NERC) has pleaded with power consumers in the country to be patient with the new private power investors assuring that the legal and regulatory framework put in place would attract huge investments to the sector.
NERC Vice Chairman, Muhammed Lawal Bello made the appeal last week at the Public Consultation and fact finding mission on the Credited Advance payment for Metering Implementation (CAPMI) held in Yola, the Adamawa State capital.
He said stakeholders should consider the fact that the investors took rick by investing their huge sum of money, some of which was obtained through high interest loan and sued for patience.
Bello urged consumers to remain confident of the imminent improvements of service delivery as the regulator is working hard for the interest of both the consumers and investors.
“There will be gestation period for investment. So our message is for Nigerians to be a little bit more patient. This reform is the best thing under the circumstances we can do”, he said adding that inadequacy which is the major concern of consumers would not be spontaneous.
The NERC Vice Chairman stated that CAPMI scheme was introduced to assist willing customers advance funds for purchase and installation of meters and assured that the payment would be refunded through a rebate on the fixed charge element of the electricity bills.
The Assistant General Manager, Customer Service Standards, Shittu Lawal said metering is a sure option to check the estimated billing system and crazy billings, and remarked that because of the critical position of meter in the supply chain government initiated the CAPMI scheme to facilitate acquisition of meters.
The Director, Marketing and Consumer Affairs, Yola Electricity Distribution Company (YEDC), Mr. Victor Risma disclosed that the company has received 1625 applications for pre-paid meters since June last year and that while about 668 had been installed, 957 are yet to be installed.
Risma who also stated that efforts are on to get greater number of customers metered in the region revealed that YEDC has done minor update on the credit meter system database to allow for the refund of money advanced for the purchase of meters.
Electricity consumers present at the event complained of high service charges, faulty meters and low service delivery amongst other problems.
They commended NERC for organizing the forum and stressed the need for establishment of forum office in Yola as a way of attending to the grievances of consumers, alleging that YEDC does not give them fair judgement when they complain.