Business
CBN Warns Customers Against Fake Products, Services
The Central Bank of Nigeria
(CBN) has appealed to customers of banks in the country to be critical of products and services presented by the banking community.
A Deputy Manager of the apex bank, Mrs Ifechukwu Chiobi, made the appeal in Enugu during a Consumer Sensitisation Workshop on Financial Literacy organised by the CBN.
She said the banking environment was awash with products and services that could be misleading.
She added that customers needed to make informed choices before dabbling into any of such services.
“The relationship between banks and customers is contractual under the law and you will be held responsible for certain actions you take.
“As customers, you are not to allow infringements on your rights and you will be held responsible for certain actions you take,” she said.
Chiobi, who spoke on “Rights and Duties of Bank Customers”, said that it was the duty of customers to get detailed information on available services.
“So, you need to ask indepth questions before going in for any product or service no matter how stupid your banker thinks such questions are.
“Such products or services may have hidden clauses which you may not have seen and they will turn back to haunt you in the future.
“You have the right to choose what you want and if you choose wrongly you will regret it,” she said.
Chiobi said that the CBN was poised to protect customers from undue exploitation by their banks.
Meanwhile, the Director, Consumer Protection Department of the apex bank, Hajiya Umma Dutse, said the financial inclusion policy of the CBN was a major factor to economic growth.
Dutse, who was represented by Hajiya Khadijat Kasim, said that the policy was aimed at making Nigeria one of the top 20 economies of the world by the year 2020.
“A major component of this strategy is the Financial System Strategy 2020, geared towards ensuring stability,” she said.
She said the CBN hosted a meeting of regulators from 20 developing economies in 2011 and made commitments to reduce the number of Nigerians excluded from the formal financial system.
“This idea to reduce the number of those excluded from the system from 46.3 per cent to 20 per cent by the year 2020 resulted in the launch of the National Financial Inclusion Strategy (NFIS),” she said.
Dutse said that the NFIS placed priority on financial literacy by bank customers.
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
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