Business
ATM Users Decry Poor Service Delivery In Nyanya, Mararaba
Users of Automated Teller
Machine (ATM) in the Nyanya/Mararaba area of Abuja have expressed frustration on the epileptic services from branches of various banks located there.
A cross section of the users who could not obtain cash from the machines, expressed their feelings when they spoke to newsmen on Saturday.
According to them, the epileptic services may have been caused by the rush by those who want to travel for the Eid-el- Fitri festival.
Some of them, however, expressed disappointment on the lack of improved technology by the various banks to cope with pressure during festivities.
Mr James Okoh said, “I have been to many ATM points today; it is either there is no network service or one was greeted with mammoth crowd. This is terrible,’’ he said.
He said that a number of people had lamented that the machines debited their accounts without delivering the cash.
Another ATM user, Miss Pamela Ikechukwu said that most of the ATM facilities were malfunctioning in the area.
“This setback is also the handiwork of uninformed operators.
“I have said so because most of the customers pretend to know how to operate the machine while they do not know.
“In fact, I am sure 30 per cent of seizure of monies made by the machine is traceable to wrong application of the buttons.
“This, however, does not take away the need for the banks to improve on their services,’’ she said.
Hajia Maimuna Abubakar, a customer, said banks should improve on their services by providing additional ATM outlets to serve the ever increasing population of users.
She said that sufficient cash must be placed on those machines to avoid the harsh experiences of not being able to access money as the result of insufficient cash in the system.
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
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