Opinion
Why Management Fails
Ultimate goal, emphasis and focus of every management process are to make optimal use of human and material resources to produce best results in any defined project, through the willing cooperation of stakeholders in the project. It is the art of guiding activities and energy of stakeholders towards the accomplishment of some defined goals. Management is enhanced by the application of bureaucratic principles whereby roles and powers are clearly specified, defined and assigned, based on competence and expertise. Possibility of monopoly or abuse of power is checked by the principles of accountability and transparency of operations.
Checklist for a sound management applies doctrines of Efficiency, Effectiveness, Continuity and Satisfaction. Efficiency entails the speed and economy it takes to get required results, based on sound division of labour, degree of cooperation and motivation among the personnel and a clear definition of authority and accountability. There is effectiveness where available resources are used with prudence and diligence to produce results and services which satisfy the stakeholders. Sound control measures and management intelligence facilitate effective service delivery.
Efficiency and effectiveness facilitate and sustain the continuity of any management, especially where management training programme and accountable use of resources are established as management culture. A sound management culture is rooted in the application of the ideas of bureaucracy with regard to impartiality in the hiering and firing of staff. But a situation where personnel can be engaged on the basis of patronage rather than competence, then there is a cause for possible failure.
Private sector establishments have been found to apply the ideals of bureaucracy better than public agencies. Bureaucratic principles prescribe authority hierarchy, with the higher controlling the lower one, but such control recognises division of labour and the distribution of responsibility. Autonomy and freedom from outside control or impositions are vital ideals of a bureaucracy, whereby all rules of engagement are documented and serve as guidelines in all operations. Impartiality in administrative machinery is meant to ensure that personal favouritism or bias does not jeopardise the rule of justice in management processes.
We find differences between management and administration in the handling of private and public establishments. A manager has greater autonomy and freedom from outside interferences than an administrator. Thus heads of public establishments are more of administrators than managers. Being such obedient servants, civility and servitude are the hallmarks of public-sector administrators. They are servants to political masters, whose capricious nature manifests in hiring of docile servants and the firing of radical or independent-minded professionals. Foundation for failures in public bureaucracy lies in this feature.
What is happening currently between university lecturers and the federal government should be an eye-opener to discerning Nigerians. Arms-twisting measures are among the strategies used by political paymasters to ensure malleability, docility and servitude of civil servants. Thus, competence, expertise and independent-mindedness can be sacrificed for civility, obedience and mediocrity. Then what do we have in the public sector? Failure!
This culture of civility, servitude and maintenance of the status-quo also reflects in the appointments of heads of tertiary institutions and the politicisation of education. Thus the arms-twisting culture has become a vital strategy for the installation and sustenance of corruption and tyranny in the polity; thanks to military tacticians. The option of joining them if you cannot beat them, served as an aphrodisiac or bait to lure “radical rebels” into the winning team of the game of gangsterism. Independent-minded members of the academia, serving and retired, with personal integrity, know of the shenanigans playing out in the educational sector.
Why is it that policies, plans and programmes in the public sector rarely work as envisaged? With the mantra of “public good” as a camouflage, it is obvious to any discerning Nigerian that what we have as politics is a clever system of gangsterism, which, for purpose of politeness, is named oligopoly. Military regime packaged it for obvious reasons, but majority of Nigerians remain ignorant, capable of being hoodwinked. Einstein, the man associated with the theory of Relativity, reminded us that politics is more difficult than physics, but we allow charlatans to dominate that activity!
Political interferences in public bureaucracy operate through the installation of Sapiental authority, Cabal and a cult of Spin-doctors, as faceless but ruthless manipulators. Thus, top hierarchy of public bureaucracy becomes an exclusive cult affair, of which only patrons and anointed persons are admitted into. Those who may pretend to be unaware of this system of management in Nigeria may continue in their pretences. Those looking for the root-cause and mechanism of corruption can do a research, using this clue as a leading hypothesis.
Those who are aware of these shenanigans as long-established management credo would not open their mouths to expose the operational secrets, for obvious reasons. It takes politics of integrity and accountability as well as sound management principles, to satisfy the greatest needs, aspirations and expectations of the greatest number. But politics of greed, chicanery, patronage and sinecure, destroy public confidence and warn citizens that a game of gangsterism wears the face of management of public affairs. Once this awareness takes root in a society, everybody looks for the ways and means of self survival, by hook or crook.
Electoral process as a means of installing a sane and credible system of public administration, has also been infected by the virus of corruption. To say that such virus has its tentacles everywhere, means that the electoral system is not left out. Neither is there any hope that a paradigm shift is about to take place. While there is a hope for Divine intervention when human recalcitrance gets to a crescendo, it is also possible that Divine gift can be rubbished by human failures. Despite provisions which bureaucracy and democracy make available for a good management of human affairs, human failures have rubbished these provisions.
Happily, current plight afflicting humanity and Nigerians in particular, are producing some positive results. Such results do not always manifest in radical aggressiveness but it can take the form of sober and determined resolution to stay alive in the face of threats through Gandhi’s philosophy. Non-co-operation can bring down any management system. Violent change will beget bloodshed, with armed hirelings of the establishment ready for mass slaughter.
By: Bright Amirize
Dr Amirize is a retired lecturer in Rivers State University, Port Harcourt.
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