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Review Of Nigeria’s Telecoms Sector In 2011

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The country’s Information and Communication Technology (ICT) industry witnessed a remarkable growth last year.

Though a bunch of challenges greeted the industry, but experts in the area arrested all situations with a firm promise to keep the ship a float amidst the tempest.

From January till about July 2011, there was normal business growth in the ICT world as it affected Nigeria.  When sometime in the year under review, the Federal Government announced the compulsory registration of Subscriber Identity Module (SIM) cards, it threw many into panic due to the fear of what may befall them should they (subscribers) fail to register their SIM cards within the specified time frame (March-September) by the Federal Government.

At this point, the Federal Government had threatened through the Nigerian Communications Commission (NCC) to block all those whose SIM cards were not duly registered.

All the registration centres visited then were crowded by enthusiastic  subscribers who never wanted their lines blocked. Some heaved a sigh of relief when the Federal Government later announced September 2011 as deadline of the registration and later extended it indefinitely.

Within that time, some dealers had commenced the sales of pre-registered SIM cards to unsuspecting members of the public who did not know its, implication.

In a swiff  reaction, the Federal Government, through the NCC again, ordered the arrest and prosecution of any dealer caught selling pre-registered SIM card .

The Federal Government’s threat acted as “healing balm” as fear gripped both suspected dealers/buyers.

The NCC then, had earlier announced that its agents saddled with the exercise were ready to register all the 90 million subscribers in the country without qualms.

All the visit to the NCC’s office in Port Harcourt last year during the exercise indicated that they were not mincing words about the exercise.

Around August, Nigeria launched another satellites (Sat 2 and Satx) to the existing ones.  Many attributed it to the erudite leadership of President Goodluck Jonathan.  Players in the industry were optimistic that the lunch of Sat 2 and Sat X will go a longway  to bridge the gap between Europe and Nigeria, technology-wise. They believed that the country now had an edge over most African countries who are yet to launch their first satellite.

Here in Rivers State, an Economic Community of West African States (ECOWAS) Team that paid a courtesy call on the Special Adviser to the Governor on ICT,  Engr Goddliffe Nmekini, rated the ICT development in the state high.

According to the team, the ICT development in the state was upto international standard and at the same time, has all its takes to transform the state economically.

They also expressed hope that the ICT provision in the state will enable the younger generation to appreciate ICT earlier even as it will create employment opportunities for graduates in the state.

The month of September, brought a lot of challenges in the ICT/Telecoms industry. Around September 14, 2011, the issue of killer number (09141) ensued.

There was repeated calls warning their loved ones not to call or answer any call from any five digit number.

The atmosphere remained tensed until the Federal Government through the NCC’s spokesman, Ruben Mouka, announced that it was “unimaginable that somebody will die while receiving a call”. Before the announcement, there were rumours that about five persons have died in some parts of the country.  In the same month, Senator David Mark, hinted that the Senate has started investigations to help unearth the circumstances surrounding the collapse of the government-owned NITEL/M-Tel telecommunications.  Until the end of last year, the Senate Committee on Communications was yet to make open its findings why all the government-owned telecommunications outfits were not functional.

To add to subscribers’ joy in Rivers State, Samsung indicated interest to carry out free repairs of all its products for Rivers State residents.  The notice which came through its corporate head, marketing, Samsung Electronics West Africa, Donald Etim when he visited Rivers State Newspaper Corporation, as part of efforts of the company to celebrate its week with its teeming customers.

The Minister of Communication Technology  Mrs Omobola Johnson, tasked the Committee on National Information and Communication Technology (ICT) on the urgent need to harmonise ICT policies. Johnson informed that the call became imperative so as to quicken its records in the market structure.

She also charged investors/stakeholders to increase their commitments by investing more on ICT infrastructure.

In October, the Nigerian Communication Commission (NCC), commenced full process of number portability in the country.  It explained that the process will boost subscribers interest due to its uniqueness.

Some oil companies operating in the state like Chevron and NNPC donated ICT equipment to the state-owned University of Science and Technology in order to boost Information and Communication Technology  (ICT) development in the area.  In a similar development, about 16 students from the state who under- took post-graduate courses in information and communication technology (ICT) at Teeside University, United Kingdom returned to the state.  The Tide was told that the students will be part of ICT development in the state as they will be made to man the ICT centre in the state.

In November, the Minister of Communication Technology, Johnson, gave insight to the certification of Galaxy Backbone certification by the British Standard Institute (BSI). Johnson said it will boost public confidence in internet technology organisation.  The Galaxy Backbone was one of the smartest ICT/telecoms developments of last year as it was certified by an international organisation.          Nigerian Postal Services (NIPOST) was not left out in the development of ICT last year as it also adjusted to meet the latest ICT training needs.  The Tide learnt that NIPOST now operates e-transfer and other packages as one of its efforts to improve on its services in a bid to compete favourably in the ICT/telecoms industry.

In December, NCC said it decided not to sanction the three main telecommunication providers in the country (MTN, Glo andAirtel) when it discovered a considerable service improvement by  the service providers.  The threat to sanction the big three after poor network was experienced throughout the country in the previous month.  The NCC’s Director, Public affairs, Mr Tony Ojobo said the commission would have thrown its weight on the big three if not for the remarkable change they made in the last quarter of the year.

The Nigerian Communications Satellite Limited (Nigcomsat), also launched Nigcom Sat-1R  into orbit at the Xichang Satelite Launch Centre in South  West China.  It was a replacement of Nigcom Sat-I which was launched years ago.

The commission (NCC) established Emergency Call Centres (ECCs) in the 36 states including Abuja so as to enhance telecommunication in the country.  The ECC, as The Tide learnt, was established to also boost security networking on the parts of government as a means of check-mating insecurity in the country.

At the tail end of the year (December), there was increment in the price of recharge cards in the country. N400 MTN card was sold for N420,  while N100 and N200 cards attracted N10 each.  Subscribers were left with no choice but to purchase.

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Firm Unveils Digital Solutions For Cooperatives

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A subsidiary outfit of First Registrars Firm, the Cle Digital Services Limited, has launched a digital solution for cooperative societies in the country.
Business Manager of Clé Digital Services Limited, Oladipupo Olabisi, at the launch in Lagos, revealed that the product, Clé Cooperative Management Solution, was a revolutionary digital platform, professionally designed to streamline cooperative management and enhance members’ engagement.
He said, “Today marks a significant milestone in our journey as we introduce a groundbreaking digital platform designed to transform the way cooperative organisations operate and engage with their members.
“The Clé Coop Solution represents the culmination of extensive research, development, and collaboration with cooperative communities around the world.
“From multipurpose societies to housing cooperatives and agricultural cooperatives, the Clé Coop Solution empowers cooperatives of all sizes to efficiently manage their operations, communicate with members, and foster collaboration”.
Highlighting the economic and environmental significance of cooperative societies, Olabisi explained that with significant investment committed to the development of the product, members of cooperative societies, particularly administrators and executives, would have robust experience.

The business Manager added, “We also understand the challenges that many cooperatives face in navigating complex operational tasks and effectively communicating with their members.

“To this end, Clé Coop Solution is a step ahead of other platforms, as it also offers more than just cooperative management services. Members of cooperative societies can have access to a number of value-added services, such as the CLE market hub, discounts on specific products and services and much more.

“Finally, I want to reiterate our firm belief in the power of cooperation and technology to drive positive changes in the world. With the Clé Cooperative Solution, we are not just launching a product; we are embarking on a journey to empower cooperatives and create a more inclusive, resilient, and sustainable future for all”.

A Director with the Lagos State Government Ministry of Commerce, Industry and Co-operatives, represented by the Surulere Cooperatives Area Coordinator, Mr Akin Adekunle, commended the launch of the software to address specific challenges of cooperative societies.

He charged the organisation not to limit the use of the cooperative solution to the elite cooperatives but to other categories, as society was replete with various types of cooperatives.

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AI, Key To Business Profitability – NAICOM

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The Commissioner for Insurance/CEO, National Insurance Commission (NAICOM), Mr. Sunday Thomas, has said artificial intelligence (AI) is key to the future of insurance business in Nigeria.
He, therefore, urged insurance operators to increase adoption in this area, saying it gives better productivity and enhanced profitability, while ensuring quick service delivery and claims payment to insurance consumers.
Thomas stated this while delivering a keynote address at the 8th BusinessToday annual conference & exhibition with the theme, “The World of AI: How Insurance and Pension Sectors Can Explore Opportunities for Market Penetration”, in Lagos.
Thomas, who was represented by the Deputy Director, Lagos Office of NAICOM, Ajibola Olabisi Bankole, said Technology adoption is part of the 10-year roadmap of the insurance industry, and that NAICOM, as a regulator, will continue to evolve policies that will engender the growth of the industry, increase penetration and contribute to the nation’s GDP.
Earlier in his Goodwill message, Chairman of the conference, who is also the Chairman of NEM Insurance Plc, Mr. Tope Smart, noted the level of insurance penetration in Nigeria when benchmarked with the global penetration, saying that a lot of factors were responsible for the increase in penetration level.
He said lack of or low enforcement is affecting the adoption of compulsory insurances, adding that the industry is working assiduously to partner agencies responsible for enforcement to increase insurance adoption.
“It is quite saddening that out of a population of 200 million, only about  three million people are actually insured. Lack of enforcement is a challenge but the industry is working round the clock to increase enforcement through the regulatory and enforcement bodies.
“Consumers’ apathy due to bad experience they had in the past is affecting policy renewals, but I can assure Nigerians that there are various complaint avenues for people to lodge complaints.
“If your legitimate claims are not settled, you can approach Nigerian Insurers Association (NIA) and NAICOM; if your complaints are genuine, they will be definitely resolved”, he assured.
The President, Chartered Insurance Institute of Nigeria (CIIN), Mr. Edwin Igbiti, said the growing insurance industry will require that the nation’s economy be derisked, while seeking partnership with government  and other stakeholders to deepen insurance penetration.
He stated that AI will increase insurance premium growth, enhance service delivery, and ensure that the insurance sector contributes more to the nation’s Gross Domestic Product(GDP).

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Bank Unveils Upgraded Mobile App

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The Stanbic IBTC Bank, a subsidiary of Stanbic IBTC Holdings, has unveiled an enhanced version of its mobile app which was optimised specifically for businesses.
Head of Partnerships at Stanbic IBTC Bank, Omolara Osunsoko, in her opening remarks at the event in Lagos said the enhanced mobile app offers a range of new features designed to streamline and simplify digital banking for business owners.
She said, “The solutions added to the app will help business owners transact whilst on the go. This cutting-edge offering exemplifies our dedication to innovation, convenience and growth in our digital space. It underscores our promise to continually enhance our services”.
According to Osunsoko, the enhanced mobile app for businesses provides a comprehensive suite of tools to manage finances efficiently.
“With an intuitive interface, users can execute transactions seamlessly, transfer funds between accounts, check real-time balances, and manage beneficiaries. The app offers instant access to transaction statements, self-service options, and security features to safeguard business operations”, she added.
The Chief Executive of Stanbic IBTC Bank,  Wole Adeniyi, remarked, “We are thrilled to introduce the enhanced Stanbic IBTC Mobile App tailored specifically for our business clients.
“Our goal is to provide businesses with a seamless and efficient platform to conduct their banking activities, including transactions, statement requests, transfers, and more, all from the convenience of their mobile devices.
“This app enhancement is a significant step in our ongoing efforts to simplify our banking processes and enhance the customer experience through technology.
“With robust security measures and a user-friendly interface, our business clients can now manage their finances more efficiently and confidently”.

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