Opinion
Leveraging On ICT For Timely Retirees’ Payment
The Computerised Public Service System which is an offshoot of Information and Communications Technology (ICT) is a 21st Century wizard that most people are not compliant with. Sadly, even those in the sector or operators of the system are either underutilising or have refused to deploy its usefulness in transactions, public service system and in addressing the undue and unnecessary delay in the processing and consequent payment of retirees’ pension and gratuities.
The timely payment of pension is a function of early documentation and completion of processing of the retirees entitlements. This factor underlies the injunction on civil and public servants who are at the verge of leaving the service to at least six months to leaving the service, start the processes of retirement through notification, submission of relevant documents to appropriate departments to facilitate processing. However, technology has made such manual documentation and processing of benefits of a retiree, very unnecessary and odd in the 21st Century.
The harrowing and painful experiences of those leaving civil or public service in having their documents processed, accessing their pension and gratuity is better imagined than experienced.
But civil servants seem to have acclimatised with the anomaly of protracted waiting for their entitlements after retirement from service.
The unnecessary delay on the part of employers and fears of going through the challenges of retirement processes before retirees could get their pension and gratuity are some basic factors why some civil servants falsify age and service records.
This is done so they can serve longer than necessary; beat the mandatory 35 years service or 60 years age stipulation for retirement, depending on which one comes first.
However, it is pertinent to say that the delay in processing and payment of pension and gratuity to civil servants leaving the service mandatorily is the architecture of the failed system operators. It is a function of Nigerian system that has thrived on systemic defect. Employers of labour, including Federal, State and Local Government are to blame for failing to pay Retirees’ Benefits months or years after the processes were completed by the civil servants whose duty was to process pension and gratuity.
On the other hand, pension desk officers and other civil and public servants in the value chain of pension benefit processing, are also to blame for selfishness and unnecessary bureaucracy.
The integrated computerised system in vogue which banks the relevant details of all civil or public servants such as: Date of Birth, Date of Employment, Salary Grade Level, Rank, and Computer Number, offers those responsible for processing the benefits of those leaving the service the privilege of working ahead of their retirement date.
All the pension desk officer needs to know about the staff leaving service on retirement is available in the system if he or she is availed the opportunity. All service documents of every staff can be scanned and saved in the system against a verified staff’s name. So it is possible for the retiree to leave the service payrolled as a pensioner and paid the benefits accruing to them on or before the date of leaving office or a maximum of one week after. Anything above the period can be viewed as witch-hunt and a deliberate and calculated plan to frustrate the senior citizens who have spent all their productive years serving their nation and state.
If civil and public servants receive their pension and gratuity soon after retirement, no doubt, no civil servant will be caught in the web to alter date of birth or date of entering the service, because it is unnecessary, except for those that cheating and lying are their second nature. Many would prefer exploring other avenues to generate and diversify source of income while they are still strong at retirement, to remaining in the system.
The Integrated Computerised and Payroll System has helped government and other employers of labour to stem the ghost worker syndrome and fraudulent practices because the relevant details of every worker is captured in the system. By the Data capture, those in charge of pension and gratuity know the retirement date of every staff already in government employment.
If workers in private and organised corporate establishments are paid their entitlements on the day of leaving the service, those in Government ministries, Departments and Parastatals can as well benefit from the gesture.
In the good days of the civil service when it was dignifying and a pride to do white collar job, civil and public servants receive their entitlements as and when due. The stress of accessing one’s benefits as evident today was alien to the civil/public service.
The computerised system ends the unnecessary bureaucratic innuendos associated with the civil service. It will also end the alleged Shylock attitude, fraudulent kickbacks that some of those responsible for processing retirees’ benefit compel retirees to go through.
It avails the government the knowledge of how many staff are due retirement and how much the government is expected to pay to the disengaging staff, long before the prospective retirees’ due date.
Except for ulterior motive, and the antics of those who take delight in the suffering of people and feed through the crude bureaucratic processes of moving file from one desk to the other, the dividends of the computerised civil service system should be savoured and optimally utilised.
In this digital, information and communications technology-driven service with the capacity of reducing the world into a village, it is trite, unacceptable and counter productive for retirees to submit service documents when all the required and necessary documents relating to a civil servant should be in a computerised system that can be accessed by pension desk officers and others in the value chain of processing of pension and gratuity.
It is possible for retirees to stay in the comfort or obscurity of their homes and receive relevant information instead of subjecting them to the undignifying experience of documentation under protracted queue.
The public service should explore ease of doing service to obtain maximum productivity. In civilised climes where wages are paid on man-hours, time is a critical resource to development of society and people.
We should keep pace with changing times with its inevitable realities if we must remain relevant. The development of a society and the level of productivity is proportional or response to the dynamics of society.
It is time to treat retirees as senior citizens indeed.
By: Igbiki Benibo
Opinion
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Opinion
FG’s Transport Support And Rivers Workers
The Federal Government’s approval of a N70,000 monthly transport intervention for public service workers for six months, beginning in November 2026, offers hope to employees struggling with the rising cost of living. The agreement with the Nigeria Labour Congress (NLC), reached at a conciliation meeting in Abuja on October 27, is intended to cushion transport costs and ease pressure on workers’ incomes. But for public servants in Rivers State, it raises a familiar question: will the State Government key into the intervention and ensure that its workers benefit? The agreement provides for N70,000 monthly across all levels, for six months. The Federal Government also approved peculiar allowance arrears effective from May 1, 2026, to be paid in three equal instalments beginning in November.
The parties agreed to reconvene after one month to assess implementation. Ultimately, the value of these resolutions will be measured not by announcements but by whether eligible workers receive the money. Transport costs consume a substantial share of many civil servants’ earnings before they can meet household needs. Support for commuting is therefore not a luxury or political favour; it is temporary assistance to help workers remain at their jobs without sinking further into hardship. For lower-paid employees, transport costs can turn modest salaries into a daily exercise in difficult choices and sacrifice.
The agreement also urges State and Local Governments to participate and unions to press for implementation. The federal agreement does not automatically guarantee that every State and Local Government employee will receive the support. State authorities must clarify how it will apply to their workforce, make the necessary arrangements and publish a payment timetable. Rivers State must approach the arrangement with urgency and transparency. The Government should State whether it will implement the intervention and when payments will begin. Any administrative or financial question should be addressed promptly with organised labour, not allowed to become excuses for delay.
The concern is sharpened by the earlier N35,000 monthly wage award introduced by the Federal Government in 2023 after petrol subsidy removal. It was intended as temporary relief pending a new national minimum wage. While several States negotiated and paid wage awards or related sums, implementation nationwide was uneven. Reports in 2024 indicated that many States had failed to pay the federal award, while others provided different amounts. In Rivers, labour and media reports raised concerns about implementation of the N35,000 award for State workers, amid separate announcements and arrangements concerning Local Government employees.
The wage award was meant to ease the immediate effects of subsidy removal, yet workers faced uncertainty over whether the promised relief would reach them. In February 2024, the Rivers State Government announced approval of the N35,000 award for local government workers, but subsequent reports showed that implementation across worker categories remained a concern. The lesson is clear: approval and implementation are not the same. A declaration at a meeting offers little comfort to a worker whose account does not reflect the promised payment. For workers who travel to their offices daily, the implications of delayed support are significant. Transportation expenses compete with food, rent, school fees, healthcare and other essential household needs.
As fares rise, employees may be forced to reduce spending on necessities or borrow to sustain their families. A timely transport intervention would therefore provide practical relief and demonstrate that government understands the economic pressures confronting its workforce. Its temporary nature makes prompt implementation even more important. It is fair to acknowledge that this transport intervention is a new agreement and that its administrative details may require clarification. Rivers State should not be condemned in advance for a failure that has not occurred. Nevertheless, the earlier experience gives workers legitimate grounds to seek assurances before the November commencement date. The State should avoid allowing uncertainty to persist until workers begin asking why the promised assistance has not arrived.
The NLC and unions in Rivers State should engage the State Government immediately and seek a written commitment, an implementation plan and a process for reporting missed payments. If clarification from the Federal Government is needed, the State should seek it without abandoning the goal of providing relief. Labour leaders must also keep members informed about progress and insist that any agreed arrangements are applied fairly and transparently. The Rivers State Government should treat this intervention as an opportunity to rebuild confidence. Timely support would show that workers’ welfare is more than a talking point and that the State recognises the economic realities confronting its employees.
Silence, delay or selective implementation, by contrast, would revive frustration over earlier relief measures and weaken trust between government and labour. Every month lost to administrative delay leaves workers facing the same transport burden without the intended assistance. The State should consult labour, publish arrangements and pay eligible workers on time. Rivers workers should not have to wonder whether federal relief will reach them. The Federal Government has announced the support; now the State must make its position clear. We hope the N70,000 monthly transport intervention will not follow the troubling path of the earlier wage award. Rivers State should learn from that experience and ensure that this time, relief is not merely promised but delivered.
Sylvia ThankGod-Amadi
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