The South-East Amalgamated Markets Traders Association has frowned against what it called “multiple and indiscriminate charges and deductions on customers” by commercial banks.
The association, in an open letter to the Governor of Central Bank of Nigeria (CBN), Mr Godwin Emefiele, complained about the bank charges.
The letter was signed by the association’s President-General, Chief Gozie Akudolu, and Secretary-General, Mr Alex Okwudiri.
The letter read in part, “Part of the major responsibilities of the commercial banks, we know, is to accept money deposits from customers and keep safe custody of the same, and perform such other transactions for and as directed by the customer through various bank instruments.
“Most of the transactions, we also know, are the social responsibility of the banks. But today, the banks make deductions and charges for virtually every transaction ranging from deposits to even confirmation of signature”.
The association particularly decried indiscriminate charges and deductions in online transactions, calling on the CBN to put a stop to it.
According to it, ”When a customer makes an online transfer of funds, the transfer is charged a certain amount of money deducted from his/her account and the recipient’s account is also charged and deductions made for receiving the money.
“In addition, charges and deductions are also made for SMS, which most of the time were not received. Finally, at intervals, charges and deductions will be made on the same account as service charge”.
The association said its members had individually approached the banks to complain but without success.
It, therefore, appealed to the CBN governor to prevail on the banks to stop “the indiscriminate charges and deductions and, if possible, refund all the deductions”.
The association, however, noted that the cashless economy policy of the CBN had been of immense benefits to its members, especially as it curtailed to the barest minimum armed robbery attacks on them.