Oil & Energy
DISCOs Received 172,833 Complaints In Q3-2019 – NERC
The Nigerian Electricity Regulation Commission (NERC), yesterday said the 11 Distribution Companies (DisCos) received a total of 172,833 complaints from consumers in the third quarter of 2019.
The third quarter report, obtained from NERC’s website in Abuja, indicated 10.41 per cent increase on number of complaints received during the second quarter, which was 145,959.
According to the report, the DisCos attended to a total of 146,326 complainants, representing a decrease of 3.05 per cent point from the preceding quarter.
It showed that Ibadan and Abuja DisCos had the lowest customers’ complaints resolution rates, based on the proportion of complaints not addressed in the third quarter.
“Similar to the categories of complaints received by DisCos, metering and billing issues dominated the category of complaints received by the forum offices.
“This shows that billing and metering issues were mostly the complaints not satisfactorily resolved by the DisCos’ Complaints Handling Units in Q3, 2019,” the report stated in part.
It said that the commission, on a continuous basis, monitored the operation and efficacy of its forum offices which were set up to adjudicate on consumers’ complaints not adequately resolved.
The Tide reports that some of the pending cases were however, due to incomplete submission or abandonment by consumers.
“The forum offices are committed to quickly resolving all outstanding complaints in line with the operating manual of the commission.
“To further improve customer care in Nigerian Electricity Supply Industry (NESI), the commission is working toward establishing additional forum offices”,the report stated.
Oil & Energy
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Oil & Energy
Power Supply Boost: FG Begins Payment Of N185bn Gas Debt
In the bid to revitalise the gas industry and stabilise power generation, President Bola Ahmed Tinubu has authorised the settlement of N185 billion in long-standing debts owed to natural gas producers.
The payment, to be executed through a royalty-offset arrangement, is expected to restore confidence among domestic and international gas suppliers who have long expressed concern about persistent indebtedness in the sector.
According to him, settling the debts is crucial to rebuilding trust between the government and gas producers, many of whom have withheld or slowed new investments due to uncertainty over payments.
Ekpo explained that improved financial stability would help revive upstream activity by accelerating exploration and production, ultimately boosting Nigeria’s gas output adding that Increased gas supply would also boost power generation and ease the long-standing electricity shortages that continue to hinder businesses across the country.
The minister noted that these gains were expected to stimulate broader economic growth, as reliable energy underpins industrialisation, job creation and competitiveness.
In his intervention, Coordinating Director of the Decade of Gas Secretariat, Ed Ubong, said the approved plan to clear gas-to-power debts sends a powerful signal of commitment from the President to address structural weaknesses across the value chain.
“This decision underlines the federal government’s determination to clear legacy liabilities and give gas producers the confidence that supplies to power generation will be honoured. It could unlock stalled projects, revive investor interest and rebuild momentum behind Nigeria’s transition to a gas-driven economy,” Ubong said.
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