Business
NCC Reads Riot Act To Telecom Operators
The National Communication Commission (NCC) has warned that it will not hesitate to deal decisively with telecom operators who exploit consumers by failing to render good quality delivery services that are commensurate to the value of money spent for the services by consumers of telecom services.
NCC’s Director, Consumer Affairs Bureau, Mrs. Felicia Onwuegbuchulam gave the warning while speaking at the 39th Edition of town hall meeting which took place yesterday in Akpabuyo Local Government Area of Cross River State, saying that the era where telecom operators short-changed consumers was over.
Speaking on the theme; “Using Information and Education as a Tool for Consumer Empowerment and Protection,” and stressed that it was through forums of this nature that every stakeholder and telecom consumers get education on contemporary issues which generate interest in the industry with a feed back mechanism that can enable the commission make regulatory interventions that can benefit consumers and service providers.
Onwuegbuchulam who was being represented by Philip Ereten stated that through empowerment and education consumers are fortified with necessary tools to be protected from market exploitation and to make rational and informed decision when making choices of services.
According to her, “Consumer information and education is identified by the commission as one of the most cost-effective mechanisms that guarantees consumer empowerment and education.
She said, “Besides serving as a proactive way of protecting consumers from making wrong choices, it’s also serves as a proactive measure that protect consumers from being exploited against fraud”.
The commission’s public Affairs Director added that to ensure that telecom consumer is Protected, Informed and Educated, (PIE mandate),the commission has developed series of initiative with the main goal of empowering consumers with appropriate information and education that will ensure that their right, privileges and interest are adequately protected stressing that “information is power”.
Speaking earlier at the ceremony, deputy director Consumer Affairs Bureau, Alhaji Ishmail Adedigba who gave reasons for the town hall meeting stated that the program was to enable a tripartite meeting of regulators, operators and consumers with a view to resolving pressing
consumers issues with respect to provision of telecom services.
“As you are aware the commission has been inundated with various complaints such as, unsolicited text messages and calls, failure refused to roll over unused data at expiration of data bundle by service providers.
Friday Nwagbara
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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