Editorial
Checking GSM Service Providers
The sanctions imposed on four major GSM companies because of poor service delivery by the National Communications Commission (NCC) did come to many, especially subscribers as a surprise. Infact, it is a pleasant and welcome development as many subscribers, expressed the joy that the NCC has also noticed the rip off they have suffered over the years, in the hands of some service providers.
NCC, the regulatory body for communication services in Nigeria actually declared, last week that the four major GSM operators; MTN, Glo, Airtel and Etisalat should cough out N1.17 billion as penalty for the epileptic services rendered, between March and April, 2012. But whether the fine was all that should be awarded has continued to worry some people.
While MTN and Etisalat are to pay N360 million each, Airtel and Glo will part with N270 million and N180 million respectively before the end of this month and may also be forced to pay additional N2.5 million per day if they fail to comply.
The Tide commends the commission for rising to the occasion as the sanction will, indeed, serve as a deterrent to the GSM operators who over the years, mindlessly rip off unsuspecting subscribers of millions of naira.
We recall the recurrent and incessant cases of call drops, noisy channels, network failures and charging defects which most of these service providers imposed on subscribers without refunds. In some cases, customers pay through their noses for services not provided.
It is, indeed, worrisome that modern technology has made telecommunications very effective in other climes but, obviously, not so in Nigeria, despite the fact that these operators use the same technology elsewhere and charge even higher traffic in Nigeria.
Clearly, the firms should have stabilised by now even as they declare profits running into billions of Naira annually without commensurate service delivery. Nigerians deserve the best quality telephony system as in other advanced societies. This idea of holding multiple lines and making trial and error calls must stop.
We expect that the NCC and the National Assembly would monitor these firms more closely so as not to further stress subscribers, who are already over-burdened by other economic challenges.
Regrettably, the Nigerian Consumers Protection Council has not done enough to protect GSM users from the shylock phone companies who make huge profits from poor services and suffer no sanction or reprimand.
Since it is now clear that the phone companies are short-changing Nigerians and whatever fine imposed would not benefit the subscriber, it is only logical that the phone companies be made to reduce their charges and be made to compete through good service delivery, instead of promotions that are self-serving.
The Tide therefore suggest a reduction in tariff from operators, especially against the backdrop that the teething period for the industry is over and, from all indications, operators have stabilised as made evident by the posting of jumbo profits every year.
We want to see that GSM firms invest in quality rather than quantity as shown in the daily expanding of their scope of coverage in a hurry. Procurement of latest equipment in telecommunications, training and re-training of personnel, will, no doubt, improve their service delivery.
The NCC, NASS and other relevant authorities should insist that the firms that cannot provide quality service should step aside. If Nigeria is to move to the next level in telephony, something drastic must be seen to be done or the country may have to play the second fiddle for many more years.
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INEC’s Threat Alert Deserves Urgent Attention
The Independent National Electoral Commission’s (INEC) disclosure of an alleged plot to target its ad hoc personnel ahead of the 2027 general elections demand urgent national attention. The reported arrest of suspects, with intelligence support from the Department of State Services (DSS), is encouraging, but must not breed complacency. Any attack on electoral workers threatens not only human lives but also Nigerians’ constitutional right to choose their leaders through credible elections. The alleged conspiracy must be thoroughly investigated, its sponsors identified and all those found culpable prosecuted.
Particularly troubling is the reported targeting of National Youth Service Corps (NYSC) members, who play a vital role in Nigeria’s electoral process. Many serve far from home and undertake sensitive assignments at polling units and other electoral locations. As civilians, they should not be exposed to intimidation, abduction or violence without adequate protection. If election workers are vulnerable, the safety of other officials, observers and voters cannot be guaranteed.
Nigeria’s electoral history offers painful lessons. Human Rights Watch reported in Nigeria’s Post-Election Violence, published in May 2011, that more than 800 people died in the violence following the 2011 general elections. NYSC members serving as electoral officials were among the victims. This tragedy underscores the deadly consequences of political tension, incitement and disputed outcomes. Nigeria must act on the latest warning before another preventable disaster occurs.
INEC deserves recognition for uncovering the alleged plot, while the DSS and other security agencies merit commendation for their reported assistance. However, arrests are only the beginning. Investigators must establish the suspects’ identities, motives, networks and intended targets, ensuring that evidence is admissible in court. The process must remain impartial and free from political interference. Credible public updates are also necessary, provided they do not compromise investigations or operational security.
The authorities must adopt a comprehensive, intelligence-led security strategy for 2027. INEC’s proposed security conference should produce practical measures developed in collaboration with the Inter-Agency Consultative Committee on Election Security (ICCES), the police, the DSS and other relevant agencies. Threat assessments should guide personnel deployment, secure transportation, emergency communications, evacuation procedures and rapid response. Protection must extend beyond polling day to the distribution of sensitive materials, collation centres and the safe return of ad hoc personnel.
Those who provide intelligence must also be protected from retaliation. Confidential reporting channels and appropriate safeguards should be established for informants and others assisting investigations. Equally, security deployments must not intimidate voters or facilitate political repression. Personnel should act professionally, impartially and proportionately, within the law. Clear mechanisms for reporting misconduct and investigating abuses are essential to maintaining public confidence.
The threat also highlights broader concerns about trust in the electoral system. The European Union Election Observation Mission’s June 2023 final report identified shortcomings in transparency and operational implementation during Nigeria’s 2023 general elections, alongside concerns about the legal framework and electoral dispute resolution. Credible elections require more than security; they depend on transparent procedures, accountable officials and consistent enforcement of electoral laws. INEC must demonstrate measurable progress in addressing previously identified weaknesses.
Voter apathy presents another challenge. INEC’s published figures indicate that approximately 25 million people voted in the 2023 presidential election, out of about 93.5 million registered voters, a turnout of roughly 26.7 per cent. Although insecurity is not the sole cause of low participation, threats against electoral personnel can heighten public anxiety and discourage voters from exercising their franchise. INEC should strengthen civic education, improve polling accessibility and communicate procedures clearly. Political parties, civil society and the media must promote peaceful participation and reject electoral intimidation.
Misinformation and manipulated digital content pose additional risks. False reports, fabricated announcements and deepfake videos can inflame tensions, impersonate officials and mislead voters. INEC should establish a well-resourced, rapid-response communication system supported by verified digital channels and timely public statements. Collaboration with credible media organisations and fact-checkers would help counter falsehoods without suppressing legitimate criticism. Clear, consistent communication is indispensable, as administrative confusion and delayed explanations often allow rumours to spread.
Electoral integrity must also begin within INEC itself. The chairman’s warning against partisanship, negligence, extortion and ethical misconduct deserves serious attention. Security measures cannot compensate for officials who abuse their positions or disregard established procedures. INEC should strengthen staff training, ensure transparent recruitment and deployment, provide secure channels for reporting misconduct and enforce disciplinary rules consistently. Allegations of bribery and political interference must be investigated regardless of rank, while ad hoc personnel should receive adequate briefing, support and prompt payment.
The legal framework also requires clarity and consistent enforcement. INEC should explain the precise provisions and applicability of Section 26 of the Electoral Act 2026, including the obligations of electoral officials and security personnel, and publish authoritative guidance on neutrality and professional conduct. Complaints by opposition parties that they have been prevented from campaigning in certain states must likewise be investigated impartially. Any established violations should attract appropriate corrective action. Electoral fairness requires not only impartial polling officials but also lawful campaigning, access to competing viewpoints and freedom from intimidation.
The alleged plot against INEC’s ad hoc personnel is a warning against complacency ahead of the 2027 general election. Governments, security agencies, INEC, political parties and civil society must work together to prevent violence, punish misconduct and protect citizens’ participation. The commission should communicate its security priorities, maintain accessible threat-reporting channels and provide periodic updates on preparedness. Nigeria’s democracy cannot be safeguarded by assurances alone; it requires demonstrable preparation, impartial law enforcement and an unwavering commitment to free, fair and credible elections.
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