Business
Bank Customers Threaten To Close Down Accounts
Some customers of Diamond Bank in Plateau State have threatened to close down their accounts over what they described as “frivolous deductions’’.
The Tide source reports that virtually all the bank’s branches within the Jos-Bukuru axis were inundated with such threats as customers gathered to inquire about the reasons for the deductions.
Some of the customers said they were shocked and surprised by the recent turn of events at the bank.
According to them deductions in regard to Stamp Duty were made from their accounts even when there was no transaction.
“In fact, I came here (bank) to just close down my account because the kind of alerts I have been receiving recently, even at nights are alarming and annoying.
“I lodged in N44,000 into one of my sons account, which had N1,500 balance last Monday, but to my greatest surprise, before Tuesday evening only N42,600 was left.
“I would have closed down my account and those of my children, if not because they begged me with án assurance that the anomalies will be corrected,’’ Mr Charles Dawell, a customer, said.
Another customer, Ms Mabel Osomobegbe, a civil servant, said: “can you imagine that this bank has just been deducting money from my account indiscriminately without cause and without any apology?
“What pains me most was when I went to their British-America Branch, the officer I met was just laughing at me and told me to go and put my complaints in writing and send it to their main branch for redress,’’ Osomobegbe said.
According to her, “out of annoyance I went to their website and wrote to them that they are stealing from me and must stop as well as return my money, else I will sue them to court’’.
She threatened to close down her account if nothing was done to stop the frivolous deductions.
“But why is it that it is only Diamond Bank that is making such indiscriminate and strange deductions? I have accounts with GT Bank and such is not happening there, why,?’’ she asked.
Another customer, Mrs Helen Wumba, a Surveyor, told The Tide that the deductions so upset her that she felt like closing down her account with Diamond Bank.
“Can you imagine, very early on Wednesday morning, I received several debit alerts of Stamp Duty over what I do not know anything about?
“I think there is need for the regulators of these commercial banks to look into their activities and stop them from indiscriminately cheating their customers,’’ she suggested.
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
