Business
Insurer Woos Nigerians With Prompt Claim Payment
The Managing Director Insurer Woos Nigerians With Prompt Claim Payment Insurer Woos Nigerians With Prompt Claim Payment tor/Chief Executive Officer (CEO), FBN Insurance Limited, Val Ojumah, says Nigerians need prompt payment to embrace insurance companies.
According to him, this has become necessary in order to retain public trust and ensure the sector contributes optimally to economic growth.
Speaking on the company’s claims profile, Ojumah said it paid N16.1 billion claims to its customers last year, charging other operators to settle all genuine claims immediately after documentation to build public confidence.
He said claim payment is the basis of every insurance contract as it helps in enshrining confidence amongst insurance buyers.
“We have continued to use excellent service delivery in all areas of operation in propagating the importance of insurance to clients.
“This is why we have improved the digitisation process to enable us to serve customers in real-time and with speed.
“At FBN Insurance Limited, we take priority in paying genuine claims that are due. Our strategy remains to provide financial security for customers nd as always, we will not rest on our oars to exceed customers’ and stakeholders’ expectations”, Ojumah said.
He reiterated that customer satisfaction is the focus of the insurance business, adding that this inevitably builds customer loyalty.
It would be recalled that many Nigerians lost interest in insurance process due to delay in payment of claims.
Many had ugly experience that made them loose the money due their parents, while some are denied in time of natural disasters.
This is responsible for the many moves by the process regulators to monitor insurance operations, in order to rebuild public confidence in the system.
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
