Business
Insurer Woos Nigerians With Prompt Claim Payment
The Managing Director Insurer Woos Nigerians With Prompt Claim Payment Insurer Woos Nigerians With Prompt Claim Payment tor/Chief Executive Officer (CEO), FBN Insurance Limited, Val Ojumah, says Nigerians need prompt payment to embrace insurance companies.
According to him, this has become necessary in order to retain public trust and ensure the sector contributes optimally to economic growth.
Speaking on the company’s claims profile, Ojumah said it paid N16.1 billion claims to its customers last year, charging other operators to settle all genuine claims immediately after documentation to build public confidence.
He said claim payment is the basis of every insurance contract as it helps in enshrining confidence amongst insurance buyers.
“We have continued to use excellent service delivery in all areas of operation in propagating the importance of insurance to clients.
“This is why we have improved the digitisation process to enable us to serve customers in real-time and with speed.
“At FBN Insurance Limited, we take priority in paying genuine claims that are due. Our strategy remains to provide financial security for customers nd as always, we will not rest on our oars to exceed customers’ and stakeholders’ expectations”, Ojumah said.
He reiterated that customer satisfaction is the focus of the insurance business, adding that this inevitably builds customer loyalty.
It would be recalled that many Nigerians lost interest in insurance process due to delay in payment of claims.
Many had ugly experience that made them loose the money due their parents, while some are denied in time of natural disasters.
This is responsible for the many moves by the process regulators to monitor insurance operations, in order to rebuild public confidence in the system.
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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