The Managing Director Insurer Woos Nigerians With Prompt Claim Payment Insurer Woos Nigerians With Prompt Claim Payment tor/Chief Executive Officer (CEO), FBN Insurance Limited, Val Ojumah, says Nigerians need prompt payment to embrace insurance companies.
According to him, this has become necessary in order to retain public trust and ensure the sector contributes optimally to economic growth.
Speaking on the company’s claims profile, Ojumah said it paid N16.1 billion claims to its customers last year, charging other operators to settle all genuine claims immediately after documentation to build public confidence.
He said claim payment is the basis of every insurance contract as it helps in enshrining confidence amongst insurance buyers.
“We have continued to use excellent service delivery in all areas of operation in propagating the importance of insurance to clients.
“This is why we have improved the digitisation process to enable us to serve customers in real-time and with speed.
“At FBN Insurance Limited, we take priority in paying genuine claims that are due. Our strategy remains to provide financial security for customers nd as always, we will not rest on our oars to exceed customers’ and stakeholders’ expectations”, Ojumah said.
He reiterated that customer satisfaction is the focus of the insurance business, adding that this inevitably builds customer loyalty.
It would be recalled that many Nigerians lost interest in insurance process due to delay in payment of claims.
Many had ugly experience that made them loose the money due their parents, while some are denied in time of natural disasters.
This is responsible for the many moves by the process regulators  to monitor insurance operations, in order to rebuild public confidence in the system.