The Port Harcourt Electricity Distribution Company, (PHED), has joined other world organisations in marking this year’s Customer Service Week with the theme: ‘The Magic of Service’
Customer Service Week is usually celebrated globally in the first week of October, every year.
PHED as a customer-centric organisation has lined up series of activities to add pep to the internationally recognised celebration.
The Corporate Communications Manager, PHED, John Onyi, said in a statement that PHED offices in Akwa Ibom, Bayelsa, Cross River and Rivers states were already wearing new looks with a view to showcasing the importance of customer service and of the people who serve and support customers on daily basis as proclaimed by the United States Congress in 1992.
Some of the activities, lined up for the event include visitation to some customers at their premises, factories, among others with a view to having direct interface and getting immediate feedback that would lead to service delivery.
In addition, the Chief Executive Officer of PHED, Naveen Kapoor, would lead other management staff in dolling out gifts to deserving customers who have contributed to the sustainability of PHED through prompt payment of electricity bill.
“We are not leaving any stone unturned as PHED is fully prepared to identify with its customers by feeling their impulse during the customer service week”, the statement said.
The week- long celebration starting from 7th to 11th October, 2019 would be capped with cutting of well decorated cake and lavish entertainment of customers in order to further boost their morale and motivate them for their patronage.