Consumers and cus
tomers of Samsung brand of electrical appliances have lamented over the circulation of faulty products in the Nigerian markets.
Consumers in Port Harcourt, who patronised SIMS Nigeria Limited, an Indian company, a sales outlet located at 129 Aba Road, decried the flooding of the market with new faulty Deep freezers and flat screen television sets.
The Tide learnt that the two products of Samsung marketed by the Indian firm had recorded several cases of customers returning the items soon after purchase and delivery.
A University lecturers’ wife (name withheld) who purchased a Samsung Deep freezer was said to have observed the non-workability of the item and quickly returned it to exchange for another one with yet another problem traceable to factory faults.
Another woman, a federal civil servant who preferred anonymity narrated her ordeal in the hands of the management gave Indian company as they conflicting reasons for the faulty nature of the new Deep freezers.
According to her, “I was deceived to believe that the stock, a brand new Deep freezer I purchased was working only to get home and discover that the product was faulty.
She explained that efforts made to have the item changed was rebuffed despite meeting the time lag for such exchange on the grounds that many people have been coming with similar complain.
When The Tide visited the company’s show room customers were seen inspecting products with a view to making purchases while at the workshop several new Deep freezers and flat screen televisions were being worked on.
A dealer in electronic appliances in Port Harcourt, Mr Maduka Eke urged the consumers of the product to approach Servicom and Standard Organisation of Nigeria (SON) to report for necessary action.