Business
PHED Introduces On-The-Spot Payment System
The Port Harcourt Electricity Distribution Company, PHED, has introduced On-The – Spot payment system for its customers in Rivers, Akwa Ibom, Bayelsa and Cross River states.
The On-The-Spot Collection/Payment system was unveiled to the members of public recently in Port Harcourt, the Rivers state capital by the Chief Executive Office, PHED, Naveen Kapoor.
On-The-Spot Collection, an initiative with proven success in India that has similar energy demands like Nigeria, was conceived by the Feedback Energy Company Ltd, FEDCO, India, a Technical Partner, TP, of Port Harcourt Electricity Distribution Company.
PHED by its unveiling, becomes the first Disco to have introduced such a laudable initiative to the Nigerian electricity industry market.
OTSC is designed to ensure compliance with the cashless environment which PHED strives to attain, the CEO said.
The objective of this initiative according to Naveen Kapoor was to aggressively follow the path towards modernization, improving customer experience and to ensure that there was no gap in the remittance for energy consumed as a result of lack of access to payment points.
“As a technologically driven company, we are always concerned with how best to engender customers’ satisfaction at all times”, the PHED Boss maintained.
The initiative, Kapoor added would be managed by authorized staff who would be visiting customers with point of sales machines (PoS) for seamless payment at their doorsteps with proper means of identification geared towards improved customer experience especially the post-paid customers.
“This we believe would lead to database improvement through ‘Know Your Customer’ Concept, (KYC), increase in pay points with motivated workforce, and effective process monitoring which shall be handled by our well trained personnel.
“With over 513,000 customers, 324,787 are active post-paid customers usually referred to as Non Maximum Demand scattered in PHED’s coverage area. This is a huge market for us, hence, the need to encourage customers seamlessly by bringing our authorized staff with point of sales machines, POS, at their doorsteps”, Kapoor said.
He, however, advised customers not to accept receipts without PHED’s logo, not to make any transaction over unsecured network, not to share their personal identification number, PIN and card verification value CVV, number and not make use of PHED’s representatives cards for any transaction.
On-The-Spot Collection is one of numerous initiatives of PHED’s determined effort in improving service delivery to its stakeholders. The 24/7 call centre, online payment live feedback on social media, massive deployment of pre-paid meters in the last two years are some of them.
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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