Business
PHED Introduces On-The-Spot Payment System
The Port Harcourt Electricity Distribution Company, PHED, has introduced On-The – Spot payment system for its customers in Rivers, Akwa Ibom, Bayelsa and Cross River states.
The On-The-Spot Collection/Payment system was unveiled to the members of public recently in Port Harcourt, the Rivers state capital by the Chief Executive Office, PHED, Naveen Kapoor.
On-The-Spot Collection, an initiative with proven success in India that has similar energy demands like Nigeria, was conceived by the Feedback Energy Company Ltd, FEDCO, India, a Technical Partner, TP, of Port Harcourt Electricity Distribution Company.
PHED by its unveiling, becomes the first Disco to have introduced such a laudable initiative to the Nigerian electricity industry market.
OTSC is designed to ensure compliance with the cashless environment which PHED strives to attain, the CEO said.
The objective of this initiative according to Naveen Kapoor was to aggressively follow the path towards modernization, improving customer experience and to ensure that there was no gap in the remittance for energy consumed as a result of lack of access to payment points.
“As a technologically driven company, we are always concerned with how best to engender customers’ satisfaction at all times”, the PHED Boss maintained.
The initiative, Kapoor added would be managed by authorized staff who would be visiting customers with point of sales machines (PoS) for seamless payment at their doorsteps with proper means of identification geared towards improved customer experience especially the post-paid customers.
“This we believe would lead to database improvement through ‘Know Your Customer’ Concept, (KYC), increase in pay points with motivated workforce, and effective process monitoring which shall be handled by our well trained personnel.
“With over 513,000 customers, 324,787 are active post-paid customers usually referred to as Non Maximum Demand scattered in PHED’s coverage area. This is a huge market for us, hence, the need to encourage customers seamlessly by bringing our authorized staff with point of sales machines, POS, at their doorsteps”, Kapoor said.
He, however, advised customers not to accept receipts without PHED’s logo, not to make any transaction over unsecured network, not to share their personal identification number, PIN and card verification value CVV, number and not make use of PHED’s representatives cards for any transaction.
On-The-Spot Collection is one of numerous initiatives of PHED’s determined effort in improving service delivery to its stakeholders. The 24/7 call centre, online payment live feedback on social media, massive deployment of pre-paid meters in the last two years are some of them.
Business
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Business
CBN Revises Cash Withdrawal Rules January 2026, Ends Special Authorisation
The Central Bank of Nigeria (CBN) has revised its cash withdrawal rules, discontinuing the special authorisation previously permitting individuals to withdraw N5 million and corporates N10 million once monthly, with effect from January 2026.
In a circular released Tuesday, December 2, 2025, and signed by the Director, Financial Policy & Regulation Department, FIRS, Dr. Rita I. Sike, the apex bank explained that previous cash policies had been introduced over the years in response to evolving circumstances.
However, with time, the need has arisen to streamline these provisions to reflect present-day realities.
“These policies, issued over the years in response to evolving circumstances in cash management, sought to reduce cash usage and encourage accelerated adoption of other payment options, particularly electronic payment channels.
“Effective January 1, 2026, individuals will be allowed to withdraw up to N500,000 weekly across all channels, while corporate entities will be limited to N5 million”, it said.
According to the statement, withdrawals above these thresholds would attract excess withdrawal fees of three percent for individuals and five percent for corporates, with the charges shared between the CBN and the financial institutions.
Deposit Money Banks are required to submit monthly reports on cash withdrawals above the specified limits, as well as on cash deposits, to the relevant supervisory departments.
They must also create separate accounts to warehouse processing charges collected on excess withdrawals.
Exemptions and superseding provisions
Revenue-generating accounts of federal, state, and local governments, along with accounts of microfinance banks and primary mortgage banks with commercial and non-interest banks, are exempted from the new withdrawal limits and excess withdrawal fees.
However, exemptions previously granted to embassies, diplomatic missions, and aid-donor agencies have been withdrawn.
The CBN clarified that the circular is without prejudice to the provisions of certain earlier directives but supersedes others, as detailed in its appendices.
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