Business
NCC Resolves To Protect Telecom Subscribers
Nigerian Communication Commission (NCC) has noted malpractices in the telecommunication sector and expressed commitment to protect subscribers from cheating firms and operators.
NCC made the pledge at its 98th Consumer Outreach Programme held in Yenagoa, Bayelsa state.
Deputy Director of the Consumer Affairs Bureau of NCC, Alhaji. Ismail Adedigba, noted that the event was to provide telecom consumers with necessary tools to protect them from market exploitation and fraud.
Adedigba, said the NCC through its regulatory mandate ensures that the consumer is the “king” as such must be accorded their rights which included the right to be heard, right to be educated, right to choose, right to safety.
Adedigba said the decision of the NCC to initiate regular consumer-operator-regulator meetings was based on the complaints.
He said the complaints were about unsolicited text messages and calls, failure/refusal to roll over unused data at the expiration of data bundles by service providers.
Others are, automatic renewal of data services upon expiration and activation/subscription to data and value added services (VAS) without prior consent of the subscribers and call masking.
He said the NCC in response to the complaints developed a 2442 DND Short Code to solve unsolicited text messages.
“At NCC, our objectives is to ensure that consumers get value for their money, and we acted by issuance of direction to service provider on Data Roll over.
“The directive now enables consumers to roll over unused data for period of time, ranging from one day to seven days, depending on the subscriber’s data plan. It took effect from 21st of May,’’ he said.
The Tide source reports that more than 2,000 telecom consumers turned up for the event.
They were taken through necessary tools that would allow them make rational and informed decisions when making choice of services, including the new toll free number 622 for complaints to the NCC.
The Director of Consumer Affairs Bureau of the NCC, Mrs Felicia Onquegbuchulam, spoke on the theme “Using information and education as tools for consumer empowerment and Protection’’.
She said the consumer Outreach programme was one of the initiatives of the NCC to bring together telecom subscriber in the rural areas with the Network operators and the regulators.
She said the aim was to discuss and proffer solutions to consumers’ related issues and ensure consumers had the value for money through effective service delivery.
“The forum seeks to educate telecom consumers and other stakeholders of contemporary issues generating interest in the industry.
“It also serves as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers and the service providers as well as the industry as a whole’’, Onwueguchulam said.
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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