Business
Bank Customers Lament Frustration At ATM Points
If one of the major aims
of introducing the Automotive Teller Machine (ATM) by commercial banks in Nigeria is to enable customers make financial withdrawals with ease, then the essence is fast crashing in view of the current difficulties customers suffer while making withdrawals for the past weeks in Port Harcourt.
Our correspondent who monitored the development in some banks in the city reports that crowds of customers who besiege bank premises suffer untold hardship.
Some of the customers who spoke to The Tide said the crisis has taken over the area as they spend days yet not able to access cash.
Timothy Peters said: “for three days I have been running from one bank to the other to withdraw part of my November salary but, so far, I am still on the queue.
“No matter how early you arrive at the bank, you are sure to meet desparate customers waiting for the bank to officially open for the day”.
Another frustrated customer, Chidinma Nwankwoala said, “I took permission from work yesterday to go and make withdrawal only to waste five hours and unable to access any cash because of crowd”.
Nwankwoala blamed the banks for worsening customers’ case as only few ATM out of the lots installed in some bank branches are working.
She appealed to banks to come to the rescue of customers by activating their ATM machines instead of opening only few for the large crowd that are desperate to make cash withdrawals.
Recounting his experience, a primary school teacher Tammy Joseph, said in effort to access cash, she spent two days before she could succeed and urged the bank authorities to help the situation.
The said, “People waste hours on queue only to be told that the cash has finished in the machine or due to one technical fault or the other, one cannot make withdrawals.
She situation is coming at a time when most customers need cash to attend to the Christmas needs as this year’s Christmas day is only few days ahead.
Chris Oluoh
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
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