The Bank Customers As
sociation of Nigeria (BCAN) has urged commercial banks and other financial institutions in the country to implement the Central Bank of Nigeria (CBN) programmes on financial literacy.
The BCAN stated this after its maiden summit held in Lagos recently through a communiqué signed by its President, Dr Uju Ogubunka.
Ogubunka said, commercial banks and other financial institutions in the country need to render  services that are based on acceptable standards and values to customers and members of the public.
The communiqué stated that “BCAN believes there is need to rally bank customers and consumers of banking and financial services for the promotion and protection of their interests in the face of daunting challenges against them”.
The Communiqué further added that BCAN would intensify efforts at fostering mutual understanding, trust and confidence between banks and their customers.
The BCAN leader said the association would do that through customer education to facilitate and fast track the realization of the CBN’s financial inclusion and other programmes.
Ogubunka said the Association would organize awareness programmes for members of the public to sensitise them in the areas of bank charges, banking policies, regulations, product/services for their benefit and consumers inclusive.
The communiqué further explained that the association would support CBN and commercial banks in creating a sound, stable, sustainable and resilient financial system throughout the country.
The BCAN boss enjoined commercial banks to always respect, uphold and project all the rights of their customers regardless of regulation or the crave for profits.
The association charged banks to comply with the provisions of all operative statutes, regulations, laws, guidelines and policies as well as agreements reached with customer and other stakeholders.