Business
Insurance Firm Settles N1.2bn Claims
The National Insurance Commission (NAICOM) last Saturday said N1.2 billion claims were settled through the intervention of its Complaint Bureau in 2012.
In a statement issued in Lagos and signed Director, Corporate Affairs, by Mr Lucky Fiakpa, the Commission said the amount was paid on the 52 cases handled by the Bureau.
The statement said the complaints included Motor, Marine and Life insurances, Bond Issues and Pension matters.
“The complaints were received from individual policyholders, beneficiaries and government agencies, SERVICOM, Legal Aid Council and Public Complaints Commission.
“This is heart-warming and a message to policyholders that they now have a listening ear in NAICOM,” it said.
The statement said that in 2012, the Complaints Bureau handled 349 cases out of which 86 were fresh complaints.
It said the Complaints Bureau also held nine adjudication meetings, while majority of the disputes resolved were through correspondences.
The statement said about 85 per cent of the insurance institutions responded to queries or directives issued by the Commission for claims settlement.
It said the increase in the number of complaints received in 2012 followed the various publicity campaigns embarked upon by the Commission.
“This has made members of the public and policyholders to be more informed of the Commission’s window of dispute resolution, which is not only effective but timely,” it said.
According to the statement, the Complaints Bureau discharges its responsibilities either through correspondences with the insurance companies involved or through adjudication.
The statement said the response and cooperation of insurance companies involved in any dispute with policyholders had been encouraging.
The Complaints Bureau is the unit solely responsible for receiving and processing complaints against insurance companies for non-settlement of claims.
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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