Business Process Outsourcing Academy  will soon make its debut in Nigeria, in a move described as another effort at boosting the country’s industrial competitiveness.

The Head of the global operations of the BPO Certification Institute, Mr Sanjeeva Shukia, arrived Nigeria on Thursday as part of activities targeted at ensuring a smooth take-off of the academy.

The Nigeria BPO Academy is an initiative of Multimix Academy of Outsourcing Practitioners of Nigeria.

Justifying Nigeria’s need for the capacity building organisation, the Chief Executive Officer, BPO Academy, Mr Obiora Madu, said business processes outsourcing had become a key source of competitive advantage.

According to him, the increasing global competitiveness as a result of several business innovations has resulted in the transfer of some core and non-core business to outside service providers by many multi-national and international organisations.

He stressed that the development had impacted positively on the performance of such companies, noting that Nigeria must also benefit from the initiative.

Madu said that apart from helping Nigeria’s economy to grow and be in tune with international business ethics, the establishment of BPO would drive efficiencies in business, in terms of organisational excellence, responsiveness, branding, efficiency and customer relationship.

“For instance, in BPO, the outside provider does not only take on the responsibility to manage the function or business process, but also re-engineers the way the process has been done traditionally”, he said.

“India and China have dominated this industry, but as the cost of outsourcing gets higher in these countries, companies are looking for other possible destinations”.

The BPO  boss said Nigeria had all it took to evolve a verile and competitive BPO outlet because of the availability of cheap labour, skilled manpower, huge market for western products and cultural affiliation with the western world.