Business
NAICOM Receives 413 Complaints In 2016
The National Insurance Commission (NAICOM) says it receives 413 complaints in 2016 and has resolved 218 complaints resulting in the settlement of claims worth N5.5 billion.
NAICOM’s Head of Corporate Affairs, Mr Rasaaq Salami, said this in a statement in Lagos on Monday.
Salami said another 650 cases from 2014 were at different stages of conclusion, while others were still being looked at by the Complaints Bureau Unit (CBU) of the commission.
According to him, not all the cases resolved are in favour of the complainants, in some cases the underwriters are right in repudiating claims.
He explained that a case was withdrawn because it was found to be fraudulent, five cases were referred to Pension Transmission Arrangement Directorate (PTAD) over non- payment of pensions.
According to him, another one is transferred to Nigerian Pension Commission ( PenCom) for its determination
“Cases that are found to be prejudiced are not treated but left to the courts to do the needful, he said.
However, he said that NAICOM had developed a unique address only targeted at receiving aggrieved policy holders complaints.
NAICOM, therefore, urged all aggrieved members of the public to send their insurance complaints to it through an email: “contact@naicom.gov.ng’’
NAICOM was established in 1997 with the responsibility of regulating and supervising insurance business in Nigeria. It replaced the previous regulatory organ – the Nigerian Insurance Supervisory Board.
Prior to 1992, the Federal Ministry of Finance licensed and supervised insurance companies.
The first major step at regulating the activities of Insurance business in Nigeria was the report of J.C. Obande Commission of 1961, which resulted in the establishment of Department of Insurance in the Federal Ministry of Trade and which was later transferred to the Ministry of Finance.
Business
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Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
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