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CBN Recovers N8.6bn Excess Bank Charges

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The Central Bank of Nigeria last Monday said it had recovered N8.6 billion as excess charges fraudulently collected from customers by Deposit Money Banks.

The amount was recovered between May 29, 2012, when the Consumer Protection Department was created to protect the interest of consumers, and March 31 this year.

The Deputy Director, Consumer Protection Department, CBN, Mrs. Umma Dutse, made the disclosure during a chat with journalists in Abuja.

She said within the period, the central bank had received about 2,800 complaints bearing on excess charges, conversion and frauds, adding that some of the banks had been given the mandatory N2m fine.

The department was created with a view to promoting consumer confidence in the banking industry. Its role also includes advocacy, enlightenment, education and promotion of awareness among consumers in the industry.

Dutse said, “So far, the department have received and treated over 2,800 complaints from consumers against Deposit Money Banks as at the end of the first quarter of 2013.

“We have also been able to recover more than N8.6bn in favour of various consumers. The figures that I have just mentioned exclude complaints that have to do with Automated Teller Machines and electronic-related complaints, and also complaints from other financial institutions like microfinance institutions and Primary Mortgage Institutions. They are just complaints against Deposit Money Banks.”

She also said, “We have had cause to sanction some banks for breach of regulatory violation the normal N2m; and another thing is that the banks are compelled by the regulation to indicate in their annual financial statements all these breaches.

“So, I don’t think banks would want their shareholders to be seeing all these statistics that they are not consumer-friendly. I am sure with these, we will see great changes very soon.”

The disclosure came barely a week after the Bankers’ Committee of the CBN revealed its plan to investigate the excessive charges imposed on customers by Deposit Money Banks.

Bank’s customers had in recent times complained about fresh and arbitrary charges imposed on them by the DMBs.

Although only few banks had announced publicly their plans to introduce new charges, investigation by our correspondent revealed that some of them had introduced the charges secretly.

For instance, First Bank of Nigeria Limited, Skye Bank Plc and Keystone Bank Limited recently introduced monthly maintenance fee on ATM cards, a move customers said was an indirect replacement of the scrapped N100 charge on ATM withdrawals.

Some banks were also said to charge as high as N50 for SMS to alert their customers of transactions on their accounts, far above the usual N4 that all mobile telecommunications providers charge for text messages.

Other arbitrary charges include N500 monthly maintenance fee for every current account, depending on the bank; and N5 inter-state commission on every N1,000 transferred into or withdrawn from savings accounts in a state different from where the savings account is opened or domiciled.

In some banks, customers forfeit their monthly interests when they withdraw more than three times in a month from a particular account.

But Dutse said the CBN would continue to ensure fair treatment as well as inculcate ethical practices among financial service providers in their relationship with consumers.

To achieve this, she said the bank would put in place a very strong monitoring and compliance scheme that would enable banks to stop arbitrary charges.

She said, “We are going to put a very strong monitoring and compliance scheme that is going to ensure that the banks do what they are supposed to do and I can assure you that with time, the banks will stop all these charges.

“All they need is to be monitored and to ensure that they are complying with regulation.”

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Insecurity, Poor Power Supply Hamper Business Activities – Survey

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Business in Nigeria remain under pressure as a result of insecurity and erratic power supply which continue to stifle productivity in the country.
This is even as new data from the Central Bank of Nigeria (CBN) indicate sustained improvements in economic activity.
This was the response of businesses in the CBN’s October 2025 Business Expectations Survey (BES) and the Purchasing Managers’ Index (PMI) report.
While the PMI showed that economic activity expanded for the 11th consecutive month, the BES revealed that businesses are still grappling with crippling operational constraints that threaten to reverse recent macroeconomic gains.
According to the BES conducted between October 6 and 10, firms identified insecurity (71.8 points) as the most critical challenge affecting operations nationwide. This was closely followed by insufficient power supply (70.9 points), multiple taxation (70.2 points), high interest rates (68.4 points) and financial constraints (65.6 points). Analysts say these constraints underscore the depth of structural weaknesses confronting Nigeria’s private sector.
Despite these challenges, the survey reported a rise in business optimism. The Business Confidence Index increased to 38.5 points in October from 31.5 in September. Firms also projected confidence levels to reach 45.6 points in November, with expectations of further improvement over the next three to six months.
However, sector analysts warn that the optimism remains fragile due to the lack of significant improvements in the operating environment.
The BES further showed a modest rise in capacity utilisation from 60.4% in September to 62.0% in October, suggesting that businesses have yet to deploy their productive capacity amid ongoing disruptions fully.
In contrast to the structural constraints highlighted in the BES, the PMI report indicated strengthening economic momentum. The composite PMI rose to 55.4 points, reflecting expansion across major components such as output, new orders, employment, inventories, and supplier delivery times.
A sectoral breakdown showed that the agriculture sector recorded the most substantial improvement, with its PMI climbing to 57.5 points, marking 15 consecutive months of expansion. The services sector also expanded for the ninth straight month to 55.6 points, while the industry sector rose to 54.2 points, the highest in more than a year.
The CBN attributed the positive trends to improvements in the broader macroeconomic landscape, including declining inflation, which eased from 24.5% in January to 18.0% in September, and the year-to-date appreciation of the naira across both official and parallel markets.
The BES showed that the North-East posted the highest business confidence at 56.1 points, while the South-South recorded the lowest at 23.3 points, a trend linked to declining activity in oil-producing communities.

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FG Set To Launch Free National Financial Literacy Training For 100,000 Youths,

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The Federal Government will on Tuesday, November 25, officially unveil a strategic programme for a free nationwide training of over 100,000 youth on financial literacy.
The Federal Ministry of Youth Development will launch the programme in collaboration with Investonaire Academy. Tagged, the “Financial Literacy, Investment, and Wealth Creation programme.”
The flagship initiative is designed to equip young Nigerians with essential financial skills, investment knowledge, and digital competencies for sustainable wealth creation.
A statement signed by the Director, Press and Public Relations, Federal Ministry of Youth Development, Omolara Esan, and made available to newsmen, confirmed that the launch of the programme, to be held in Abuja, would promote nationwide participation.
It added that the launch would bring together senior government officials, development partners, private sector leaders, and youth representatives to explore innovative approaches for improving financial capability and strengthening the economic prospects of young Nigerians.
Minister of Youth Development, Comrade Ayodele Olawande, would serve as the chief host, while the Minister of Women Affairs, Hajiya Imaan Sulaiman-Ibrahim, would grace the event as the Special Guest of Honour.
Also expected are representatives of key government institutions and private sector partners, including Dr Enefola Odiba, International Programme Director, Investonaire Academy, and Mr. Bashir Nurmohamed, Chief Executive Officer, Hantec Markets
The statement reads, “A major highlight of the event will be the unveiling of a free national financial literacy training programme targeting over 100,000 youths annually. The programme will be powered by a state-of-the-art Learning Management System (LMS) designed to enhance financial intelligence, investment capacity, and entrepreneurial readiness among Nigerian youth.

 

Lady Godknows Ogbulu

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‘Entrepreneurs, Not Foreign Aid Drive Nigeria’s Growth’ 

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The chairman of the United Bank for Africa, Tony Elumelu, says Nigeria’s economic transformation will be driven by entrepreneurs, not government handouts or foreign assistance.
Elumelu, who spoke at the Grow Nigeria Conference 2.0 and themed ‘Empowering Nigeria’s Entrepreneurs: Building Institutions That Last’, in Lagos, Monday, said the nation’s future is already being shaped by business owners who refuse to settle for mediocrity.
Elumelu, who is also the founder of the Tony Elumelu Foundation, described Nigeria as an entrepreneurial nation but stressed the need to build institutions that can stand the test of time.
“Starting businesses is good. Sustaining them is critical, and that’s how we transform this economy,” he said.
He noted that many promising ideas fail because the systems and support structures necessary for growth are absent.
According to him, Nigeria’s renewal must come from the private sector, backed by strong governance frameworks and proper succession planning.
“Nigeria will not be built by government handouts or foreign aid. Government’s role is critical, but Nigeria will be built by entrepreneurs — by you, building businesses that create jobs, hope, and prosperity from the ground up,” he said.
Elumelu, however, emphasized that entrepreneurs cannot succeed in isolation.
“You need frameworks — clear governance, succession planning, and relentless focus on value. We need the right environment. We need a Nigeria where policies are predictable, infrastructure works, and financing is truly accessible,” he said.
He called for stronger alignment between public and private sector efforts, warning that progress would remain limited if institutions work independently rather than collaboratively.
Elumelu commended the Director-General of the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN), Charles Odii, for ongoing reforms within the agency.
He further lauded President Bola Tinubu for appointing young Nigerians to lead key institutions and for prioritizing youth entrepreneurship.
“Let us cut the bureaucracy. Make finance and opportunity real, not theoretical. Let’s help Nigeria’s entrepreneurs move from surviving to winning.
“Every job we create fights insecurity. Every thriving business increases our tax base and accelerates prosperity for all,” Elumelu added.

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