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Signed by the Commission’s Vice Chairman, Musiliu Oseni, the document standardises how Nigerians can pay for electricity, from USSD and banking apps to PoS agents and rural vendors, and sets binding limits on what the agents can charge for their services.
The document read, “In furtherance of the policy direction of the Federal Government of Nigeria on the settlement of electricity bills by certain classes of end-use customers, the commission issued Order No. NERC/183/2019 (the “Order”) mandates DisCos to migrate industrial and commercial customers to cashless settlement platforms by 31 January 2020 and R3 customers (now MD residential) by 31 March 2020. Pursuant to the Order, the commission authorised the use of available banking channels and collection service providers to enhance transparency in billing and collection.
“The cashless payment system is a shift from conventional transactions to more efficient, practical, and secure methods of payment for customers. These include but are not limited to banking applications, mobile platforms, credit cards, debit cards, QR/Scan to pay, USSD, payment links, and digital wallets.
“To register, each CSP must submit: A valid CBN licence or permit, A signed agreement with the relevant DisCo, CAC incorporation documents, A banker’s reference, three years’ tax clearance, VAT registration, A list of sub-agents, an API integration agreement with NIBSS, and Proof of payment of a non-refundable N100,000 registration fee. No CSP may commence operations without NERC’s approval, and no DisCo may engage any partner that is not fully cleared by the regulator.”
The guidelines also classify collection channels into: USSD – real-time mobile short-code transactions, Banking and Switching – including apps, ATMs, Interswitch, Flutterwave, Paystack, and NIBSS, Mobile Payment Services – transfers, VANs, wallets, web, intranet, IVR, NQR, and payment links, Agency Services – PoS, kiosks, agents, cash vendors, Rural Services – agency presence in underserved and remote communities.
“To end arbitrary commission charges, NERC has now fixed maximum rates for all categories: USSD below N5,000 – N20, Above N5,000 – N50; Banking & Switching: Banks, gateways – 0.75 per cent, capped at N2,000, ATM – 1.10 per cent, capped at N2,000, Wallets – 1.25 per cent, capped at N2,000
“Mobile Services: Web, chat, IVR, NQR – 1.50 per cent, capped at N2,000, Payout, mobile, VAN – 1.50 per cent, capped at N2,000. Agency & Rural PoS – 1.50 per cent, capped at N2,000, Kiosks – 2.00 per cent, capped at N2,000, Agents – 2.0–3.0 per cent, capped at N5,000, Rural agents – 3.25 per cent, capped at N5,000,” it added.
CSPs may only earn commission for collection services. Deducting fees for any other service, such as IT support or marketing, is expressly prohibited. NERC also directed that all collection contracts must be refunded, except for banks and switching firms whose settlements must occur on a T+1 basis.
Maximum Demand customers are exempt from third-party collections; they must pay directly into DisCos’ accounts, with no commission payable to any agent. “These rules will remain in force until amended by the Commission,” NERC declared.
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