Business
CAC Promises Improved Customers Service Delivery
The Corporate Affairs Commission (CAC) has pledged to improve on its customer service delivery.
The commission’s Director, Customer Care, Lady Azuka Azinge, made the promise at a forum to mark the World Customer Service Week in Abuja.
Azinge who admitted that the commission faced some challenges occasioned by change in process and administration, however assured that most of the changes were aimed at improving on customer service delivery ultimately.
“One of the reasons there is lingering crises is because we are going through changes, and this in in so many directions; we changed our main service porter, moved into something more efficient, more modern.
The new Treasury Single Account (TSA) the government has just put in place is also another one because linking it to the commission portal took a while but gradually things are taking shape.
“The TSA is fully functional in CAC right now, we are linked to the remittal which is the main portal that government is using to drive this policy and it is working very efficiently. Initially it was difficult but we are already operating it,” she said.
She explained that the commission has customer survey which is carried out every week to access the quality of service to enable the commission carry out necessary evaluations.
“The complaint we have from customers so far are long stay on queue to verify their receipt, we have to do that because the commission is a revenue generating organization and we need to ensure the money paid in is actually in the portal before the service can be rendered, she said.
She described Nigerians as impatient people who want quick service, saying that this accounts for the high level of complaints from customers.
“So what we have decided to do is increase the number of staff doing the verification, and pleading with the banks to come back to the commission’s building instead of customers going. This will make it a lot easier for customers. That way they can pay through the same portal with the banks in the commission’s building”, Azinge said.
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Blue Economy: Minister Seeks Lifeline In Blue Bond Amid Budget Squeeze

Ministry of Marine and Blue Economy is seeking new funding to implement its ambitious 10-year policy, with officials acknowledging that public funding is insufficient for the scale of transformation envisioned.
Adegboyega Oyetola, said finance is the “lever that will attract long-term and progressive capital critical” and determine whether the ministry’s goals take off.
“Resources we currently receive from the national budget are grossly inadequate compared to the enormous responsibility before the ministry and sector,” he warned.
He described public funding not as charity but as “seed capital” that would unlock private investment adding that without it, Nigeria risks falling behind its neighbours while billions of naira continue to leak abroad through freight payments on foreign vessels.
He said “We have N24.6 trillion in pension assets, with 5 percent set aside for sustainability, including blue and green bonds,” he told stakeholders. “Each time green bonds have been issued, they have been oversubscribed. The money is there. The question is, how do you then get this money?”
The NGX reckons that once incorporated into the national budget, the Debt Management Office could issue the bonds, attracting both domestic pension funds and international investors.
Yet even as officials push for creative financing, Oloruntola stressed that the first step remains legislative.
“Even the most innovative financial tools and private investments require a solid public funding base to thrive.
It would be noted that with government funding inadequate, the ministry and capital market operators see bonds as alternative financing.
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