Business
CPC Accuses Firms Of Consumer Rights Abuses
The Director-General,
Consumer Protection Council, (CPC), Mrs. Dupe Atoki, has identified the telecom, aviation, banking and power sectors as areas that record the highest levels of consumer rights abuses in the country.
Atoki made the observation at a public lecture organized by the Centre for Human Rights, Faculty of Law, University of Lagos, recently.
The theme of the lecture was: “The State of Consumer Rights Protection in Nigeria”, she said the era of consumer rights abuses may soon come to an end as top companies in Nigeria would now be compelled to abide by the global best practices.
According to her, the council has carried out a successful major interventions in food and beverage and aviation sectors which modified the behaviours of all the other players in those sectors for best standards.
To get the best for Nigerian consumers, she said, CPC as adopted major strategies of enforcing consumer rights and ensuring company’s compliance with the council’s enabling laws.
The CPC boss said the council has started the move through sectorial interventions, litigation and improvement of the visibility of the council by using new methods and the redress of consumer complaints.
Atoki added that intervention in the activities of usually the dominant player in a given sector resonates into band-wagon compliance and block adherence to regulation and best practice.
“Sectoral intervention was identified as a major strategy for the evaluation of business operations under the various sectors in order to arrest identified adverse trends and thereby resolve individual complaints in the long run”, she said.
She explained that this strategy was intended to focus on a sector by undertaking in-dept analysis of consumer complaints and total evaluation of business practices to identify systemic irregularities. To enforce right, she believed that CPC must have the strategy of criminal prosecution of recalcitrant business or litigation to achieve satisfactory redress.
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NAFDAC Decries Circulation Of Prohibited Food Items In markets …….Orders Vendors’ Immediate Cessation Of Dealings With Products
Importers, market traders, and supermarket operators have therefore, been directed to immediately cease all dealings in these items and to notify their supply chain partners to halt transactions involving prohibited products.
The agency emphasized that failure to comply will attract strict enforcement measures, including seizure and destruction of goods, suspension or revocation of operational licences, and prosecution under relevant laws.
The statement said “The National Agency for Food and Drug Administration and Control (NAFDAC) has raised an alarm over the growing incidence of smuggling, sale, and distribution of regulated food products such as pasta, noodles, sugar, and tomato paste currently found in markets across the country.
“These products are expressly listed on the Federal Government’s Customs Prohibition List and are not permitted for importation”.
NAFDAC also called on other government bodies, including the Nigeria Customs Service, Nigeria Immigration Service(NIS) Standards Organisation of Nigeria (SON), Nigerian Ports Authority (NPA), Nigerian Maritime Administration and Safety Agency (NIMASA), Nigeria Shippers Council, and the Nigeria Agricultural Quarantine Service (NAQS), to collaborate in enforcing the ban on these unsafe products.
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