Business

Examining Nigeria’s Fastest Growing Mode Of Shopping

Published

12 years ago

March 24, 2014

For 28-year-old Lucy
Okon, a cashier in one of the first generation banks, life is now getting better with the new shopping mechanism in town: electronic commerce (e-commerce).
Considering the time she puts in at work on a daily basis and the fact that her weekends are fully booked with other social activities, Okon can now buy assorted wares with ease with the introduction of the e-commerce.
All she has to do is to log onto any of the online retail stores, make her purchase, pay online or upon delivery and the process instantaneously solves the problem.
Okon insists that online shopping is the best thing that can even happen to anyone who loves shopping but is constrained from doing so because of certain factors.
Observers note online shopping has become the norm in many countries of the world, although the trend recently hit the Nigerian cyberspace.
They observe that e-commerce is fast becoming an acceptable custom among Nigerian shoppers, as it saves time while it is even more convenient.
From all indications, e-commerce has revolutionised the Nigerian market, making it possible for shoppers to buy virtually anything they want.
Leading players in the Nigerian e-commerce business include stores like Jumia, Konga.com, DealDey, Taafoo, while Amazon.com, e-Bay, Woolworths, dhgate.com, aliexpress, overstock, buy.com, among others, lead the international market.
These online retailers sell goods ranging from kitchen appliances to books, clothes, cooked soups, local delicacies, technological appliances and other hardware.
Not only do people make purchases online, airline tickets are also booked and paid for online, while many other non-retail businesses make use of the Internet to make transactions between customers and service providers easier.
Besides, hotel accommodation can be booked and paid for online, while items like phone recharge cards can also be bought online using the Quickteller platform.
Although the e-commerce is gradually gaining wider acceptance among Nigerians, analysts note that the initiative of the Central Bank of Nigeria (CBN) on cashless policy greatly influenced the growth of online shopping.
E-commerce is booming in Nigeria, Africa’s largest Global System for Mobile Communications (GSM) market, because of cheaper Internet access, they add.
Dr Eugene Juwah, the Executive Vice-Chairman, Nigerian Communications Commission (NCC), said that over 75 per cent of Nigeria’s population had been covered by telecommunications services, adding that telecommunications services had permeated the country and improved national access.
He said that the affordability of different types of telecom services had also improved significantly, as the price of services had been forced down via competition facilitated by regulation.
The Automated Teller Machines (ATMs), apart from facilitating bank withdrawals, has also created online cash transfer platforms for people to make purchases without physically handling cash.
The MasterCard Worldwide Online Shopping Survey on Nigeria in 2012 revealed a strong, positive inclination towards online shopping in Nigeria.
The report said that 92 percent of Nigerians who had shopped online expressed their satisfaction with their shopping experience.
Also, 57 percent of those who had shopped three months before the survey maintained that they would continually shop online over the next six months.
Moreover, the survey ascertained that 87 percent of the ATM card holders did not belong to the internet community, while 57 percent of the group expressed concern about the security and safety of using ATM cards.
The study was found that 59 percent of the ATM card holders had reservations about the safety of online transactions.
Forty-three percent of the respondents expressed concern about the quality of the products procured via online channels and preferred patronising stores where they could physically inspect products.
Mr Akintunde Anjorin, an ardent online shopper, said that he once felt disappointed about the blazers he ordered for came and it was too small.
“When I saw it on the internet I was very happy because it was a designer wear and it was the only one with that particular design.
“I didn’t expect it to be too small, considering the fact that the size written on it was within my size range.
“I had to return it but if it was a regular shop, I would have tested it to know if it was actually my size,’’ he said.
Another shopper, Miss Hadiza Abdullahi, said that she stopped paying for goods online because she was once debited thrice for one transaction.
“I bought a kitchen appliance in one of the stores and I was debited three times for the same transaction; when I complained, they told me it was my bank’s fault and it took me close to one month to rectify it.
“I then decided to only pay on delivery to avoid such problems again. That notwithstanding, shopping is the way to go and I won’t stop it because it is quite convenient for me,’’ she said.
Miss Nike Ajagbe, the owner of paigeclothing.com, an online clothing store that started operation in Abuja in 2012 and now has clientele even in Ghana, said that online shopping was the store of the future, although it had its challenges.
“People don’t trust online stores and most of the times, they don’t make online payments before hand; they prefer payments after delivery.
“Also, people only trust the big brands like Jumia and Konga; so, we, the small online stores, have to cultivate the people’s trust gradually.
“Moreover, many people don’t know how to shop online. It is only computer literate people who can hop online and so, it’s difficult to reach those who are not computer literate,’’ she said.
Ajagbe, however, said that newer online stores should not be deterred by the challenges, adding that they must be consistent and resolute in their efforts to have a breakthrough.
To build Nigerians trust in e-commerce, Mr Peter Elofusim, the Chief Executive Officer of AwoofDey Marketing, urged the Federal Government to set up a regulatory body for e-commerce.
He said that the establishment of the regulatory body would aid efforts to boost the development of the industry and build the citizens’ confidence in online business.
Elofusim said that the apathy of most Nigerians to e-commerce was due to the lack of trust, as most people were afraid of exposing their bank details online.
“E-commerce is still growing in Nigeria but nobody is regulating it. I believe when government comes in and regulates e-commerce; the sky will be our starting point.
“If the government sets up a body to regulate the processes of the e-commerce business, if you feel ripped off, you know where to go and lodge a report.
“The way things are going, I believe that very soon, a lot of shops and plazas are going to close down and give way to e-commerce outlets,” he said.
Elofusim urged the Federal Government to provide an enabling environment and necessary infrastructure, such as internet facilities and special funds for the promotion of the e-commerce business in the country.
However, Mrs Olamide Fashola, the General Manager of Basic Information and Communication System Limited (BICS), advised Nigerians to exercise extra caution while transacting business online.
She, however, noted that most Nigerians were indifferent to the terms and conditions attached to goods or services in the e-commerce before keying into transactions.
“Most of the e-commerce sites for shopping basically have a return policy; if what was delivered to you is not what you ordered, you can return it within a specified period.
“It’s always clearly stated; so you call them immediately and you can also apply for refunds.
“I will advise Nigerians to be more patient; they should read between the lines. We buy things that come with manuals which we don’t even read; these manuals contain certain terms and conditions.
“This arrangement always applies to everything — whether e-commerce or physical commerce,’’ he said.
Fashola said that whenever transactions were carried out online and customers failed to get what they requested, they should forward a mail to the customer relations officer of the online store so as to start the process of refund.
All the same, observers believe that with time, internet shopping will become more popular and regulated in Nigeria, while customers will become more contented with the security and on-time delivery of their purchases.
Folarin writes for the News Agency of Nigeria (NAN)

Folasade Folarin

Business

Boat Mishap Kills Pastor, Wife And Church Members In Brass Water

Published

16 hours ago

May 18, 2026

The Tide

A boat accident in Bayelsa state has killed a serving Pastor, Wife and other church members along Brass waterways

The sad incident happened at Odioama in Brass local government area of Bayelsa State when the Pastor, wife and members of his church were in a programme.

?Tide confirmed that the lifeless body of the Pastor’s wife has been found and deposited in a mortuary while the remains of her husband ,the Pastor is yet to be recovered

as search party are still ongoing.

Although the real cause of the boat Mishap is not yet known as at the time of this report, our Correspondent gathered that the identities of the Pastor, wife and church members were not disclosed to the public.

The mishap, Tide gathered occurred on Friday morning when the church members were on a boat transit

The Bayelsa State government and the state police command are yet to issue official statement’s on the sad accident

By: CHINEDU WOSU

Business

Rivers Workers Seek Scrapping Of Contributory Pension Scheme

Published

16 hours ago

May 18, 2026

The Tide

The Rivers State Council of Nigeria Civil Service Union has called on the State Government to urgently scrap the contributory pension scheme, describing it as unfavourable to long-serving civil servants in the state.

Chairman of the union, Chukwuka Osuma, said this in an interview with newsmen in Port Harcourt, recently.

Osuma said the current pension structure has continued to worsen post-retirement hardship for workers.

He noted that the contributory pension scheme had failed to provide adequate retirement security for workers who had spent many years in service, especially those approaching retirement age.

According to him, civil servants who had served for more than 20 years were among the worst affected under the scheme, insisting that many retirees could no longer cope with prevailing economic realities.

He also informed that the Union has made moves to showcase their concerns, pleading with Governor Siminalayi Fubara to abolish the pension policy and introduce a more favourable arrangement for affected workers.

“The union was not opposed to pension reforms, the contributory scheme should only apply to newly employed workers or those with fewer years in service”, he said.

Osuma explained that workers who had already spent decades in the civil service ought to remain under a more secure pension structure capable of guaranteeing stability after retirement.

The labour leader further noted that inflation and the rising cost of living had continued to erode the value of retirement savings, thereby increasing the suffering of pensioners across the country.

He also appealed to the state government to consider extending the years of service in the civil service from 35 to 40 years and the retirement age from 60 to 65 years.

Osuma argued that such adjustment had become necessary in view of present-day economic realities and changing conditions in the workplace.

The unionist also reviewed that similar policies had already been adopted in some sectors and jurisdictions, expressing optimism that the State could also implement the reforms for the benefit of workers.

He however, commended Governor Fubara for approving an N85,000 minimum wage for workers in the state, noting that the amount was above the national benchmark of N70,000.

Osuma also acknowledged the government’s efforts in the area of workers’ promotions and bonuses, but insisted that pension reforms and extension of years of service remained critical to the long-term welfare and stability of civil servants in Rivers State.

By: King Onunwor

Business

FG Begins South-West Tour To Promote New Cooperative Bank

Published

6 days ago

May 13, 2026

The Tide

The Federal Government has launched the South-West zonal engagement and ministerial advocacy tour on the Cooperative Bank of Nigeria share capital mobilisation, sensitisation and cooperative sector digitalisation.

Reports say the initiative was launched through the Federal Ministry of Agriculture and Food Security.

According to reports, the advocacy tour, organised by the ministry’s Federal Department of Cooperatives, began on Monday in Lagos.

Speaking at the event, the Minister of State for Agriculture and Food Security and Supervising Minister of Cooperative Affairs, Dr Aliyu Abdullahi, said the initiative was part of President Bola Ahmed Tinubu’s Renewed Hope Agenda.

Abdullahi described the exercise as a strategic effort to reposition the cooperative sector as a key driver of inclusive economic growth, financial inclusion, enterprise development, food security and national prosperity.

“Today represents a defining moment in our collective determination to reposition the cooperative sector as a major driver of inclusive economic growth, financial inclusion, enterprise development, food security and national prosperity,” he said.

The minister noted the modern cooperative movement in Nigeria originated in the South-West following the 1934 Strickland Report, which led to the enactment of the Cooperative Societies Ordinance of 1935.

According to him, the decision to commence the sensitisation and share capital mobilisation tour in the region is symbolic, as it marks a return to the roots of cooperative development in the country.

Abdullahi said the advocacy tour was a direct outcome of resolutions reached at the 8th Regular Meeting of the National Council on Cooperative Affairs held in Abuja in March 2026.

He said the council approved the Renewed Hope Cooperative Reform and Revamp Programme, a comprehensive framework designed to strengthen the cooperative sector and align it with the administration’s goal of building a one-trillion-dollar economy.

“The reform programme focuses on seven strategic pillars, including governance reforms, cooperative financing and the establishment of the Cooperative Bank of Nigeria, digitalisation, capacity building, value chain development, inclusion of youths, women and persons with disabilities, and strategic partnerships,” he said.

He said the establishment of the Cooperative Bank of Nigeria and the digitalisation of the cooperative sector were the two major transformational initiatives under the programme.

“The Cooperative Bank of Nigeria is aimed at rebuilding a strong cooperative financial system capable of supporting cooperators, farmers, artisans, traders, SMEs, youths, women and persons with disabilities with accessible and affordable financial services,” he said.

Abdullahi emphasised that the proposed bank would be government-enabled but not government-funded.

“Government is not establishing the bank as an owner, nor will it rely on Treasury Single Account funds.

“The role of government through the FMAFS is to provide policy support, stakeholder coordination, regulatory facilitation and an enabling environment under the Renewed Hope Cooperative Reform and Revamp Programme,” he said.

Also speaking, the Lagos State Commissioner for Commerce, Cooperatives, Trade and Investment, Mrs Folashade Ambrose-Medebem, reaffirmed the state government’s commitment to cooperative sector transformation.

She described cooperatives as critical tools for promoting inclusive growth, grassroots productivity, food security, financial inclusion and community wealth creation.

Ambrose-Medebem said Lagos State would continue to support reforms and collaborate with stakeholders to ensure the successful implementation of the Renewed Hope Cooperative Reform and Revamp Programme (2025–2030).

“Together, let us build a cooperative ecosystem that is modern, transparent, digitally enabled, financially inclusive and globally competitive.

“Let us build cooperatives that not only mobilise savings, but also mobilise prosperity,” she said.