Opinion
Building Nigeria’s Reputation: Good News From Barcelona!
This headline will surely elicit excitement or scorn. Let me go straightaway and announce the good news: that Nigeria, this year, made it into the list of the 50 Most Reputable Countries in the World in 2012! This was the result of the 2012 Reputation Track conducted by the US-based Reputation Institute (RI), the world’s foremost organisation that imparts reputation knowledge and monitors reputation of organisations, places and leaders. The announcement was made at the just concluded 17th international conference on Corporate Reputation, Brand Identity and Competitiveness held from 5-7 June 2013 in Barcelona Spain. Nigeria was noted to have made some significant improvement in its reputation. Before now, the country was not even considered for ranking.
The not-so-good news, however, is that Nigeria was rated 47th out of 50. It scored only 31.54% mark above Pakistan (26.59%), Iran (21.34%) and Iraq (20.32%). All the eight countries that scored below 40% (China, Colombia, Russia, Saudi Arabia, etc) were noted for poor/bottom tier reputation. Two other African countries – South Africa (33rd) and Egypt (39th) made the list in the weak/vulnerable reputation category. Canada, Australia and Sweden topped the list of countries with strong/robust reputation.
The criteria for the ranking were three-fold: effective government, advanced economy and appealing environment. Under “effective government”, a country with robust reputation is expected to have adopted progressive social and economic policies, is a responsible participant in the global economy, is a safe place and operates efficiently. Under “advanced economy”, a reputable country is supposed to produce high quality products/services, have many well-known brands, is an important contributor to global culture, is technologically advanced, has a well-educated workforce, and values education. And under “appealing environment”, a reputable country is supposed to be a beautiful country, is an enjoyable place, offers an appealing lifestyle, and the people are friendly and welcoming to visitors.
A good reputation makes visitors to feel good about the country, makes them to respect the country, and makes them to make positive comments about the country and its people. A good reputation makes investors to invest in the country; and tourists to visit the country. A strong/robust reputation is an invaluable, intangible asset to any company, country or leader.
That Nigeria was indeed mentioned among the world’s 50 most reputable countries was therefore cheering enough for me at the conference, especially with all our concerns about corruption, insecurity, challenges of governance, poor economy, weak institutions, decayed infrastructure, high unemployment, among others.
The other Nigerian who attended the conference was Mr Sina Odugbemi, head of Issues and Risks, operational communication, external affairs at the World Bank in Washington DC. While I attended the conference from Nigeria, he did from the United States. Mr. Odugbemi was my senior colleague at the Vanguard newspapers, Lagos, between 1986 and 1988. I didn’t know how Mr. Odugbemi actually felt about the news as he remained calm as usual.
Nonetheless, the fact that Nigeria was mentioned among the most reputable countries in the world would certainly excite many Nigerians, especially government officials who would now incorporate the information into their campaigns. But for serious minded professionals, this is a wake-up call for strategies to pull Nigeria up the reputation ladder in the ranking for next year. Besides, this result shows that reputation is not earned by sloganeering, propaganda or the so-called “image-laundering” which is the practice of quacks. Reputation is the result of hard work — effective governance, appealing place, good people and strong economy. Slogans are only devised to communicate the goodness.
Reputation management follows the classic 80/20 principle which advocates that we devote 80% of organisational resources to achieve success in what we do, and devote 20% resources to project and communicate that success. But Prof. Sam Black, the iconic public relations scholar advocates a 90/10 rule. Unfortunately, in many developing countries, they do more talk than work.
Sir Nkwocha is a fellow of the Nigerian Institute of Public Relations (NIPR).
To be cont’d.
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