Business
NCC Wants Complaints Centres For Electronic Business Deals
The Nigerian Communications Commission (NCC) has called on the CBN to establish complaint centres for consumers to ensure quick resolution of issues arising from electronic business transactions.
Mrs Mary Nduma, the Director of Consumer Affairs Bureau in the commission, made the call at the Telecoms Consumer Parliament (TCP) on Friday, in Lagos.
Speaking on the theme of the parliament, “Mobile Payment, the Consumers’ Perspective”, Nduma said that electronic transactions must have windows for quick resolution of issues.
She disclosed that the NCC was collaborating with point-of-sale (PoS) vendors to ensure quality and transparent services.
The director urged the Nigerian business community and traders to study the operations of the PoS vendors and electronic transactions to boost their interaction.
However, Nduma observed that it was necessary to keep the residents of Lagos, especially those at the grassroots, abreast of electronic transactions, to enable them to understand how it affected their businesses.
She assured consumers of the synergy between the CBN and NCC that enabled them to protect their mobile transactions.
Nduma appealed to the CBN to spread its enlightenment campaigns to major markets in the Lagos metropolis as well as the rural areas.
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
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