NCC Wants Complaints Centres For Electronic Business Deals

The Nigerian Communications Commission (NCC) has called on the CBN to establish complaint centres for consumers to ensure quick resolution of issues arising from electronic business transactions.

Mrs Mary Nduma, the Director of Consumer Affairs Bureau in the commission, made the call at the Telecoms Consumer Parliament (TCP) on Friday, in Lagos.

Speaking on the theme of the parliament, “Mobile Payment, the Consumers’ Perspective”, Nduma said that electronic transactions must have windows for quick resolution of issues.

She disclosed that the NCC was collaborating with point-of-sale (PoS) vendors to ensure quality and transparent services.

The director urged the Nigerian business community and traders to study the operations of the PoS vendors and electronic transactions to boost their interaction.

However, Nduma observed that it was necessary to keep the residents of Lagos, especially those at the grassroots, abreast of electronic transactions, to enable them to understand how it affected their businesses.

She assured consumers of the synergy between the CBN and NCC that enabled them to protect their mobile transactions.

Nduma appealed to the CBN to spread its enlightenment campaigns to major markets in the Lagos metropolis as well as the rural areas.