Business
Rivers Port Assures On Symbiotic Relationship With Customers
The Nigerian Ports Authority (NPA), Rivers Port Complex, says it is ready to maintain a symbiotic relationship with its teeming customers in order to drive the goals of the port to greater heights.
The port said its service delivery to the people is key to its operations as an agent of the Federal Government.
The Port Manager, Rivers Port Complex, Engr. Yunusa Ibrahim Anji disclosed this while flagging off its 2020 Customers Care Week in Port Harcourt, recently.
Represented by Engr. Ejeh Joseph, Principal Manager, Safety, Anji called on customers to always channel their grievances to the management for quick intervention.
While soliciting for the co-operation of customers for greater efficiency at the port, Anji said NPA and the port can not do without its customers, describing them as vital to the operations of the complex.
“The relationship between the customers and the port is very important and must be cordial for the port to thrive”, he said.
Also speaking, Senior Manager, SERVICOM, NPA, Adeeko Adesola appealed to port customers to always make use of the complaint box, assuring them that any complaint channelled to the box would be attended to in less than 24 hours.
Adesola, who described port customers as the backbone of the complex appealed to them to report any grievance to the port management through the complaint box.
This year’s NPA Customers Week has its theme as “Celebrating 2020 Global Customers Service Week”.
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