Business
Bank Moves To Improve Operations
Union Bank of Nigeria
Plc, says it has deployed a new core banking application to modernize its infrastructure and improve operating efficiency.
The application, called “Oracle flexube Universal Banking Solution,” helps to improve business operations and enhance customer experience according to a statement by the lender.
The statement quoted the Chief information officer, Mr. Yomi Akinade as saying that the bank would be enhancing and standardising its operations across the country by leveraging the capabilities of the new technology.
“We will have a common operating platform in our extensive network of over 320 branches across Nigeria,” he said.
Confirming the new technology to our correspondent in Port Harcourt, a staff of the bank (customer care) who asked not to be named said the bank introduced the platform on April 7, 2015 adding that the lender had implemented over 70 technology projects since 2010.
Akinade said there are three key areas on the over 70 technology projects which are improving customer services, securing customers and the banks data as well as improving the banks’ productivity as an institution.
He, however, advised customers to be patient with the bank during the current transition period of the upgrade as the general public may experience some basic challenges.
“As you well know, when you go live with a major massive complex project like this, there will be teething issues.
“So there are challenges and customers should understand this,” the information officer said.
He said the bank was trying to bring all of its third party applications up in the earliest possible time when over 90 per cent of those applications would be working.
According to him, some of the challenges being experienced with the current system include the maintenance of multiple servers in branches and constant need for system enhancement when a new field is required on the system.
The Group Managing Director, Union Bank, Mr Emeka Emuwa, was quoted as saying that the new platform was in line with the bank’s goal of becoming a highly respected provider of quality banking services with six areas of focus.
“The six major areas of commitment we are focusing on include quality of customers experience, quality of client base, quality of talent, quality of banking platform, quality of professional standards and quality of the banks earnings,” he said.
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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