Business
NCC Reads Riot Act To Telecom Operators
The National Communication Commission (NCC) has warned that it will not hesitate to deal decisively with telecom operators who exploit consumers by failing to render good quality delivery services that are commensurate to the value of money spent for the services by consumers of telecom services.
NCC’s Director, Consumer Affairs Bureau, Mrs. Felicia Onwuegbuchulam gave the warning while speaking at the 39th Edition of town hall meeting which took place yesterday in Akpabuyo Local Government Area of Cross River State, saying that the era where telecom operators short-changed consumers was over.
Speaking on the theme; “Using Information and Education as a Tool for Consumer Empowerment and Protection,” and stressed that it was through forums of this nature that every stakeholder and telecom consumers get education on contemporary issues which generate interest in the industry with a feed back mechanism that can enable the commission make regulatory interventions that can benefit consumers and service providers.
Onwuegbuchulam who was being represented by Philip Ereten stated that through empowerment and education consumers are fortified with necessary tools to be protected from market exploitation and to make rational and informed decision when making choices of services.
According to her, “Consumer information and education is identified by the commission as one of the most cost-effective mechanisms that guarantees consumer empowerment and education.
She said, “Besides serving as a proactive way of protecting consumers from making wrong choices, it’s also serves as a proactive measure that protect consumers from being exploited against fraud”.
The commission’s public Affairs Director added that to ensure that telecom consumer is Protected, Informed and Educated, (PIE mandate),the commission has developed series of initiative with the main goal of empowering consumers with appropriate information and education that will ensure that their right, privileges and interest are adequately protected stressing that “information is power”.
Speaking earlier at the ceremony, deputy director Consumer Affairs Bureau, Alhaji Ishmail Adedigba who gave reasons for the town hall meeting stated that the program was to enable a tripartite meeting of regulators, operators and consumers with a view to resolving pressing
consumers issues with respect to provision of telecom services.
“As you are aware the commission has been inundated with various complaints such as, unsolicited text messages and calls, failure refused to roll over unused data at expiration of data bundle by service providers.
Friday Nwagbara
Business
Agency Gives Insight Into Its Inspection, Monitoring Operations
Business
BVN Enrolments Rise 6% To 67.8m In 2025 — NIBSS
The Nigeria Inter-Bank Settlement System (NIBSS) has said that Bank Verification Number (BVN) enrolments rose by 6.8 per cent year-on-year to 67.8 million as at December 2025, up from 63.5 million recorded in the corresponding period of 2024.
In a statement published on its website, NIBSS attributed the growth to stronger policy enforcement by the Central Bank of Nigeria (CBN) and the expansion of diaspora enrolment initiatives.
NIBSS noted that the expansion reinforces the BVN system’s central role in Nigeria’s financial inclusion drive and digital identity framework.
Another major driver, the statement said, was the rollout of the Non-Resident Bank Verification Number (NRBVN) initiative, which allows Nigerians in the diaspora to obtain a BVN remotely without physical presence in the country.
A five-year analysis by NIBSS showed consistent growth in BVN enrolments, rising from 51.9 million in 2021 to 56.0 million in 2022, 60.1 million in 2023, 63.5 million in 2024 and 67.8 million by December 2025. The steady increase reflects stronger compliance with biometric identity requirements and improved coverage of the national banking identity system.
However, NIBSS noted that BVN enrolments still lag the total number of active bank accounts, which exceeded 320 million as of March 2025.
The gap, it explained, is largely due to multiple bank accounts linked to single BVNs, as well as customers yet to complete enrolment, despite the progress recorded.
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