The Managing Director of Guinea Insurance Plc Mr Polycarp Didam, has said the firm will strategically grow its market share through a decisive five-year investment and customer engagement plan.
A statement from the firm recently, quoted the Managing Director, as saying that the company had simplified its claim payment process.
He said, we want to become one of the top five insurance companies in the country by the year 2018, hence, we have carefully created a five-year strategic business plan, our objectives being to build capacity, consolidate and reposition the GI brand and ultimately build a tribe of loyal and dedicated customers who would remain our brand ambassadors”.
He explained that part of the repositioning strategies of the company was to constantly improve on customer service, claims experience and ultimately stand out the Guinea Insurance brand amongst its peers.
“A customer satisfaction is the pivot of our achievements and this inevitably builds brand loyalty”, he said.
According to him, “our company’s capacity to settle genuine claims to the insuring public is underscored by its increasing premium yielding policies and capital generating ventures.  We have therefore adopted a rapid claims payment system to ensure that our response time for claim settlement is within 72 hours upon receipt of a duly executed discharge voucher from the insured”.
The firm stated it made a total claims payment of N138 million at the end of the second quarter of this year on various classes of insurance.