Customers in Abuja have urged banks to collaborate with the telecommunication sector to improve on their quality of network for efficient e-banking.

Some of the customers expressed their views to The Tide  on the banks ineffective service delivery in e-banking.

Mr Tony Attah, a civil servant, said that the Internet banking had several challenges associated with it, specially in the area of transaction from one bank to another.

Attah advised the banks to work with telecommunications operators to ensure their systems were effective and efficient for a better e-banking service.

“In February I went to my bank to transfer N50,000 to another, we tried and tried sending the money, but it kept bouncing back due to the fact that the other bank was not receiving.

“So eventually I had to go over the counter to make my transfer all because of network failure; the banks need to improve on their networks to encourage their customers to embrace e-banking.

“My advice to the banks is for them to collaborate with telecommunication sector effectively, so that their network will be very efficient to enable customers to carry out their transactions,’’ Attah said.

Mrs Florence Adebayo, a businessman, said that e-banking had become the preferred choice by most bank customers for simple banking transactions.

Adebayo said that the banks needed to do more to encourage its customers by improving on their quality of service in the area of network connectivity.

“I think that Internet banking is good; the reason why CBN introduced e-banking is to reduce the influx of people into the banking hall.

“For me I think before CBN introduced the Internet banking, they should check to ensure that the system is reliable and efficient.

“For now I think the banking system are not really efficient that is why you go to banks sometimes and you are not able to carry out transaction, they will tell you their system is down.

“The continuous network failure is really discouraging people from logging into the e-banking scheme,’’ Adebayo said.

Mr Richard Chibuzo, a businessman, said that Internet banking had made paying of utility bills, checking account balance, among other much easier.

Chibuzo urged government to introduce security policies and measure for safe e-banking scheme.

“The major problem with the Internet banking is the problem of connectivity, they really need to improve on their connectivity,” he said.