Ict/Telecom
Subscribers Blast MTN Over Poor Service
Subscribers in Rivers State have lambasted the Mobile Telecommununication Network (MTN) over poor service in Voice and Fixed Internet Services.
One subscriber who gave his name as Dr. Kinika Didia, said the MTN had not done well in the recent times.
Didia said the poor service of the Hyconnect system of the MTN was a deliberate act to siphon money from subscribers.
He regretted a situation where one would enter a particular service system and would not enjoy it.
According to him, service disruption is gradually becoming the order of the day as no agency is regulating network providers in the country.
He was of the view that MTN and others should for once be made to repay all inconveniences faced by subscribers due to poor service provision.
Another subscriber, Bright Igbokwe noted that it is high time the Federal Government sought for new service providers in the country.
Igbokwe, maintained that all network providers in the country had over fed themselves with subscribers money and should be shown the way out.
Meanwhile, MTN had since apologised for any inconvenience the period of disruption, caused its customers, saying that they have reconnect all disconnected Fixed Internet and Voice Subscribers.
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Telecom operators have explained the constant disruption to telephone services in the country, blaming it on persistent fibre disruption and vandalism.
This is coming as Nigerians further prioritise data usage in the first quarter of 2026, with statistics showing that the citizens increased their consumption to four million terabytes within the period.
Chairman, Association of Licensed Telecom Operators of Nigeria (ALTON), Gbenga Adebayo, while speaking at the on a television programme, at the weekend, painted a grim picture of an industry under siege.
Adebayo revealed that the persistent issues of dropped calls and slow Internet are not due to neglect by operators but are the direct result of an “industrial nightmare” of sabotage, vandalism, and criminality.
He described telecom operators as the ‘infrastructure of infrastructures” that supports every other sector, from banking to security regretting however, that this critical backbone is cracking under the weight of constant attacks.
In a startling revelation, Adebayo exposed the disparity between the safety of international infrastructure and the vulnerability of domestic networks.
He noted that the undersea fibre optic cables in the Atlantic have suffered barely one outage in two years.
In stark contrast, the terrestrial fibre optic cable running from Lagos to Kano is cut an average of 40 times every single day.
“If you have fibre cut as many as 40 times a day across the national network, there is no way that that will not impact the quality of service,” Adebayo stated flatly.
He explained that these cuts, often caused by reckless excavation or road construction, bleed the industry dry financially and force congestion onto remaining network routes.
Recall that the Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, said operators suffered 1,883 fibre cuts in the first three months of the year.
Beyond fibre cuts, the ALTON chairman highlighted the rampant theft of diesel, batteries, and generators at cell sites. He cited a bizarre situation in a Lekki community — one of Nigeria’s wealthiest corridors — where residents lacked public electricity for four months but demanded flawless service.
Operators, he revealed, are often forced to pay local community groups just to transport diesel to sites under the cover of darkness.
Perhaps the most alarming revelation was the security situation facing technical staff.
Adebayo disclosed that there are vast territories in Nigeria where engineers cannot respond to faults after 6:00 p.m. due to the threat of attacks by armed vandals and non-state actors.
Despite the doom, Adebayo noted a silver lining. He said the recent 50 per cent tariff adjustment approved by the government has restored investor confidence. He confirmed that capital is finally flowing back into the sector after years of stagnation.
Adebayo who warned that money alone would not fix the problem, issued a passionate call to the government, demanding that vandalism of telecom infrastructure be treated with the same severity as crude oil theft.
In a related development, March subscription statistics from the Nigerian Communications Commission showed that Nigerians consumed more than four billion gigabytes of data in 90 days in the first quarter of 2026.
Specifically, from January to March, Nigeria recorded 4.06 million terabytes of data, the highest level since the NCC began tracking the data. The development further confirmed data as the new ‘oil’ as more Nigerians do stuff online.
In a move to boost the digital education and technological empowerment in Rivers State, the Platform Petroleum Limited has inaugurated the O.B. Lulu-Briggs ICT Centre for Digital Innovations in Obonoma, Akuku-Toru Local Government Area .
The state-of-the-art facility, commissioned recently, represents a significant intervention aimed at bridging the digital divide and expanding access to information and communication technology across riverine communities in the Niger Delta.
Commissioning the centre, former Catholic Archbishop of Abuja, John Onaiyekan, commended the initiative, describing it as a timely investment in human capital development and a catalyst for educational advancement in underserved areas.
The ICT centre equipped with over 280 interconnected computer systems, positioned it as a major hub for computer-based testing (CBT), digital training, and innovation-driven learning.
It is expected to serve residents of Akuku-Toru, Asari-Toru, and Degema local government areas, thereby reducing the need for students and job seekers to travel to urban centres for examinations and digital services.
Chairman of Platform Petroleum Limited, Dumo Lulu-Briggs, said the project was conceived in response to the increasing demand for digital literacy in a rapidly evolving global economy.
He emphasised that the centre goes beyond infrastructure, serving as a gateway to global opportunities for young people in the region, particularly in an era shaped by artificial intelligence, automation, and technological innovation.
According to Lulu-Briggs, equipping youths with relevant digital skills remains critical to enhancing their competitiveness and enabling them to participate meaningfully in the global knowledge economy.
The facility, named after his father, Olu Benson Lulu-Briggs, forms part of the company’s corporate social responsibility initiatives targeted at promoting education, enterprise, and socio-economic development in host communities.
Beyond its CBT capabilities, the centre also features dedicated spaces for training, collaboration, and enterprise development, alongside residential and support facilities designed to enhance learning outcomes.
In his remarks, Lulu-Briggs urged host communities to take ownership of the facility by ensuring its protection and proper use, stressing that its long-term value depends on collective responsibility and commitment.
The O.B. Lulu-Briggs ICT Centre is widely regarded as a strategic investment that will not only improve access to digital education but also strengthen Rivers State’s emergence as a growing hub for technology and innovation in Nigeria.
Stakeholders at the inauguration described the project as a transformative intervention capable of narrowing the digital gap, stimulating innovation, and creating sustainable opportunities for thousands of young people across the region.
Dignitaries at the event included Vice Chairman Ojunekwu Augustine Avuru and Managing Director/CEO John Anim, as well as traditional rulers, religious leaders, community stakeholders, and youth representatives.
King Onunwor
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