Nation
PTAD Reiterates Commitment To Pensioners’ Service Delivery
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
Nation
Rumuaholu Community Denies Land Grabbing Allegations, Accuses Obio/Akpor Chairman of Interference in Land Dispute
Nation
Asarama Kingdom Condemns Gruesome Murder of A Commercial Vehicle Driver
Nation
Rivers Commissioner Commends WAEC Conduct, Vows Sanctions for Malpractice
The Rivers State Commissioner for Education, Dr. Peters Nwagor, has commended the orderly conduct of the ongoing 2026 West African Senior School Certificate Examination in the state and urged schools to sustain the standard.
Dr. Nwagor gave the commendation on Tuesday during a monitoring tour of selected secondary schools in Port Harcourt and environs where the WAEC exam is ongoing.
The commissioner, who was accompanied by directors and monitors from the Ministry of Education, said he was impressed with the peaceful atmosphere at the centres visited.
“The students conducted themselves properly and wrote their papers under conducive conditions. Invigilators and supervisors also performed their duties professionally,” he stated.

Nwagor noted that the Rivers State Government had invested heavily to ensure the smooth and credible conduct of the examination across the state
He urged candidates to reciprocate government’s effort by shunning all forms of examination malpractice and focusing on their studies.
“Government has done so much to ensure successful examinations in our schools. Students should take advantage of it by remaining focused,” the commissioner said.
While no case of malpractice was recorded in the centres inspected, Dr. Nwagor warned that any principal, teacher, invigilator, or official caught aiding malpractice would face strict sanctions in line with regulations.
He also commended school administrators, teachers, WAEC officials, and security personnel for upholding the integrity of the process.
Centres visited included County Grammar School, Ikwerre/Etche; Government Comprehensive Secondary School, Borokiri; Government Secondary School, Borokiri; and Pabod Model Secondary School.
