Nation
PTAD Reiterates Commitment To Pensioners’ Service Delivery
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
The Alliance Française Port Harcourt in conjunction with the Embassy of France Nigeria over the weekend joined the globe to campaign against the 2025 gender- based violence (GBV) with the theme: “16 Days of Activism Against Gender- Based Voice”
The event which took place at the event Hall of the Alliance Française Port Harcourt was in collaboration with the Female in Gaming Network, ( FIGN) and partnership with Nexal a body that seeks to promote online safety and responsible digital behaviour.
The Tide reports that the project which was aimed at promoting digital safety and girls inclusion in Gaming, with the initiative tagged ‘Gameover Gender- Base Violence’was part of the global campaign against gender- based Violence.
The activity which experienced a flavour of festivity was full of fun and excitements as participants took part in tournaments on popular digital games such as Mario kart and EAFC 25, with an intent to creating safer and more inclusive digital spaces.
The Director of the Alliance Française Port Harcourt, Mrs Marina Lacal said that these activities were designed to encourage inclusion of girls, team work and fair play on online gaming spaces, saying that the gaming world reflects these inequalities, where female players are often under represented.
According to her the main objectives of the initiative was to provide a supportive environment for girls and female in gaming network.
“GameOverGBV” is a project created to reshape this landscape by offering an innovative inclusiveness of girls on online digital Gaming community and digital environments that provide opportunities for creativity, learning and connection, but also fight against Gender-Based Violence Digital Gaming,”she said
She however, explained that the Digital Game, sport competitions, was launched to strengthen social and digital skills through games, workshops, and raise awareness among all young participants about respect, equality and digital citizenship.
The Tide News reports that in Port Harcourt, the competition brought together 100 young participants from three major universities: University of Port Harcourt, ( UNIPORT),Ignatius Ajuru University of Education(IAUE) and Rivers State University (RSU)as well as students from four selected secondary schools, Oginigba comprehensive Secondary.School, Vine lnternational, Virgo predicanda lnternational, and Excellent Montessori Secondary school.
“This is an approach where girls and boys can learn, play and collaborate in a more respectful and safe space for young women, while ensuring a safe, enjoyable and respectful digital environment. It also expose young women to cyberbullying, exclusion, sexist comments and online hate,” Mrs. Lacal said.
Earlier, a game developer Sophia Nei and her. team had engaged participants in an interactive session with the theme: “Can Video Games Be Safe Spaces For Girls?”
However, Mrs Nei and her team educated the girls on the benefits and violence on online digital gaming and urged them ( participants)to learn to say ‘No’ to Online hate, sexist and cyber bullying, while encouraging them(students) to stand up for themselves by reporting such issues to the appropriate authority.
Highlight of the competition was the awarding of prizes to winners by the Director of Alliance Française, Mrs Marina Lacal.
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