Opinion
Encourage Secretarial Professionals
It is obvious that the
secretarial professionals are facing hardtimes in the country due to disdainful approach to the noble profession by employers of labour. The secretarial profession comprises of two cadres viz: the professionally-trained secretaries who are versed in shorthand and the typists cadre, now Secretarial Assistant with the knowledge of information Communication Technology (ICT) and/or being Computer literate.
Ezenwafor I. Justina in the Professional Secretary Journal Vol.2 No. 2 of July 2011, pp 16-17 opined that Secretarial staff consists of two broad groups of office workers with distinct nomenclature, but inter-related function revolving around the creation, modification, dissemination, storage and retrieval of office documents. The two groups are Typists and Secretaries. That secretarial services are not for everybody, but for those who have acquired the knowledge, skills, competence and attitudes as well as the discipline to work late under pressure and handle emergencies.
According to Nwosu in Ezenwafor (2011), a Secretary is focused as the live-wire or blood-stream of every organisation. However, secretarial staff generally are the centre of activities in any organisation. This is why no matter how small an organisation is, it must recruit the services of a Typist who serves as both receptionist/secretary until the organisation could employ a qualified secretary.
Buttressing the role of secretarial staff in the University system, they are described as office personnel who combined the mastery of secretarial skills with other skills required for routine office functions.
In the same vein, a paper titled: “Qualities and Demands of a Secretary in the Attainment of Universities’ Overall Objectives” presented at the 1st National Conference of the Association of Secretariat Staff of Nigerian Universities (ASSNU), held at Ambrose Alli University (AAU), Ekpoma, Edo State on 17th and 18th March, 2005, highlighted several roles and traits which each of the secretarial practitioners in an organisation must possess in order to achieve the set goals of an organisation. These include good mannerisms, tactfulness, dedication, methodical, good memory, efficiency, good public/human relations acumen filter, motivator and what have you.
A renowned economist, Robinson, simply pictured the secretary as an “Assistant to the Executive, possessing the mastery of office skills and ability to assume responsibility without direct supervision, who displays initiative with good command of English Language.” The poser here is: how the services of these secretarial professionals are being handled in the labour market? What are the incentives to motivate them towards adequate and appropriate productivity?
Recent research has proved that fawer candidates now apply tertiary institutions to read Secretarial Studies, while the annual exodus of the professionally-trained secretaries is on he increase.
The cause(s) of this ugly phenomenon are not far-fetched.
One is the terminal point for Typists which had been USS 7 until June, 1998 when the Federal Government deemed it necessary to extend the terminal salaries of Executive Officers, Secretaries and Typists by one grade level, thus moving the Typists by promotion to consolidated Tertiary Institution Salary Structure CONTISS 8), the present terminal point. In fact, the implication of this is stagnation, frustration and a feeling of neglect in the workplace.
Inasmuch as acquiring the knowledge of Information Communication Technology (ICT) in a scientific and technological environment is ideal, modern Computer Operators have been accorded more prestige and recognition than the professionally-trained Secretaries and Typists or Secretarial Assistants who had gone through the rudiments of asdf;Ikj, the acronyms in manual typewriting courses and intense practices in secretarial administration.
For instance, before someone is designated Typist or Secretary, there are basic professional qualifications required such as: 25wpm, 35wpm, 40wpm and finally 50wpm, coupled with stenographic symbols (shorthand) from recognised professional institutions or authorised establishments namely:Pitmans Examinations Institute, London, Royal Society of Arts (RSA), now taken over by the National Business and Technical Education Board (NABTEB) at stages I, II, III respectively. Besides, other educational qualifications were equally obtained by the secretaries such as GCE O/A ‘Levels, WASC or WAEC, NECO, SSCE, Diploma in English Language and Degrees by the Typist/Secretarial Assistants, yet these crop of veritable tools in the workplace whose services are indispensable and inevitable with wealth of experiences in the work ethics are treated with disdain and neglect.
The present terminal point of the Secretarial Assistants on CONTISS 8 after several years of neglect by previous military administrations was achieved not until 1998 when the government of the erstwhile Military Head of State, General Abdulsalami Abubakar (rtd) came onboard and magnanimously awarded one level to all Secretarial staff of both Federal and State workforce of tertiary and allied institutions in Nigeria. Since then, the Secretarial workers are still marking time at a spot, stagnated without further motivation, especially with“Shylock” establishments.
Invariably, their situation is likened to the Biblical impotent man at the pool of Bethsaida who was there for 38 years because he had nobody to help him into the pool of healing until the Messiah met him at that ugly situation and rendered help. It is disturbing that salaries of other groups of workers comparable to the secretarial assistants cadre such as the Executive Officers, Craftsmen, Bindery Officers, Technical Officers, Security Officers, Library Officers just to mention but a few, have been extended to CONTISS 13 and 14 with similar educational qualifications obtained by the Secretarial workers in the same tertiary system. If colleagues could rise to such levels, what hinders the Secretarial Assistants to be similarly elevated? It is worthy of note that due to the nature of their jobs several secretarial practitioners get their sight impaired as they strain their eyes at the computer screen always, hence most of them use medicated glasses yet certain allowances due such as Eye Glasses Allowances of 20 per cent of Annual Basic Salary Special Allowances of N6,000.00 specifically for Secretarial Staff attached to Principal Officers, for example, Deans, Directors of various organs or Units in the University system and other allowances have been denied them.
It is worry some that holders of Advanced Typewriting Stage III i.e. 50wpm are not moved to CONTISS 13, since that qualification is equivalent to Final City and Guilds Certificates that catapulted the Bindery and Technical Officers to CONTISS 13 as well as Trade Test Class I which also moved craftsmen to Chief Works Superintendent on CONTISS 13. This is unfair to secretarial practitioners whose duties are vital toward the achievement of the organisational goals and objectives.
Comr. Goddey N. Ominyanwa resides in Port Harcourt.
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Opinion
FG’s Transport Support And Rivers Workers
The Federal Government’s approval of a N70,000 monthly transport intervention for public service workers for six months, beginning in November 2026, offers hope to employees struggling with the rising cost of living. The agreement with the Nigeria Labour Congress (NLC), reached at a conciliation meeting in Abuja on October 27, is intended to cushion transport costs and ease pressure on workers’ incomes. But for public servants in Rivers State, it raises a familiar question: will the State Government key into the intervention and ensure that its workers benefit? The agreement provides for N70,000 monthly across all levels, for six months. The Federal Government also approved peculiar allowance arrears effective from May 1, 2026, to be paid in three equal instalments beginning in November.
The parties agreed to reconvene after one month to assess implementation. Ultimately, the value of these resolutions will be measured not by announcements but by whether eligible workers receive the money. Transport costs consume a substantial share of many civil servants’ earnings before they can meet household needs. Support for commuting is therefore not a luxury or political favour; it is temporary assistance to help workers remain at their jobs without sinking further into hardship. For lower-paid employees, transport costs can turn modest salaries into a daily exercise in difficult choices and sacrifice.
The agreement also urges State and Local Governments to participate and unions to press for implementation. The federal agreement does not automatically guarantee that every State and Local Government employee will receive the support. State authorities must clarify how it will apply to their workforce, make the necessary arrangements and publish a payment timetable. Rivers State must approach the arrangement with urgency and transparency. The Government should State whether it will implement the intervention and when payments will begin. Any administrative or financial question should be addressed promptly with organised labour, not allowed to become excuses for delay.
The concern is sharpened by the earlier N35,000 monthly wage award introduced by the Federal Government in 2023 after petrol subsidy removal. It was intended as temporary relief pending a new national minimum wage. While several States negotiated and paid wage awards or related sums, implementation nationwide was uneven. Reports in 2024 indicated that many States had failed to pay the federal award, while others provided different amounts. In Rivers, labour and media reports raised concerns about implementation of the N35,000 award for State workers, amid separate announcements and arrangements concerning Local Government employees.
The wage award was meant to ease the immediate effects of subsidy removal, yet workers faced uncertainty over whether the promised relief would reach them. In February 2024, the Rivers State Government announced approval of the N35,000 award for local government workers, but subsequent reports showed that implementation across worker categories remained a concern. The lesson is clear: approval and implementation are not the same. A declaration at a meeting offers little comfort to a worker whose account does not reflect the promised payment. For workers who travel to their offices daily, the implications of delayed support are significant. Transportation expenses compete with food, rent, school fees, healthcare and other essential household needs.
As fares rise, employees may be forced to reduce spending on necessities or borrow to sustain their families. A timely transport intervention would therefore provide practical relief and demonstrate that government understands the economic pressures confronting its workforce. Its temporary nature makes prompt implementation even more important. It is fair to acknowledge that this transport intervention is a new agreement and that its administrative details may require clarification. Rivers State should not be condemned in advance for a failure that has not occurred. Nevertheless, the earlier experience gives workers legitimate grounds to seek assurances before the November commencement date. The State should avoid allowing uncertainty to persist until workers begin asking why the promised assistance has not arrived.
The NLC and unions in Rivers State should engage the State Government immediately and seek a written commitment, an implementation plan and a process for reporting missed payments. If clarification from the Federal Government is needed, the State should seek it without abandoning the goal of providing relief. Labour leaders must also keep members informed about progress and insist that any agreed arrangements are applied fairly and transparently. The Rivers State Government should treat this intervention as an opportunity to rebuild confidence. Timely support would show that workers’ welfare is more than a talking point and that the State recognises the economic realities confronting its employees.
Silence, delay or selective implementation, by contrast, would revive frustration over earlier relief measures and weaken trust between government and labour. Every month lost to administrative delay leaves workers facing the same transport burden without the intended assistance. The State should consult labour, publish arrangements and pay eligible workers on time. Rivers workers should not have to wonder whether federal relief will reach them. The Federal Government has announced the support; now the State must make its position clear. We hope the N70,000 monthly transport intervention will not follow the troubling path of the earlier wage award. Rivers State should learn from that experience and ensure that this time, relief is not merely promised but delivered.
Sylvia ThankGod-Amadi
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