Business
NERC Urges Electricity Consumers To Demand Better Services
The Nigerian Electricity Regulatory Commission (NERC), has urged electricity consumers to follow due process to demand for better services from power distribution companies.
The NERC Commissioner, Customer Affairs, Dr Abba Ibrahim, said this on Tuesday at the inauguration of an electricity complaints office in Kano.
He said that the office would help to resolve customers complaints that were not resolved by the companies.
“Before coming to the level of the forum, customers must first report any grievance to the customer complaint unit of the Distribution company.
“When the customer is not satisfied with the forum resolution, an appeal can be forwarded to the commission for consideration.
“All these we are doing to ensure that the electricity end users get a say in the new reforms and roadmap on electricity being implemented by the present administration.’’
Governor Musa Kwankwaso of Kano State, represented by the Secretary to the State Government, Dr Salihu Bichi, assured residents that the issue of adequate supply of electricity to the state was being addressed.
He said the state require not less than 500 megawatts as against the 100 megawatts being supplied presently.
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