Business
FG Moves To Enhance Protection Of Telecom Consumers
The Federal Government has in Abuja taken further steps to enhance protection of telecommunication consumers against unwholesome practices of telecommunication providers in the country.
The Tide reports that a nine man Joint Investigative Committee (JIC) was inaugurated by the Executive Commissioner, Stakeholders Management, Nigerian Communications Commission (NCC), Mr Sunday Dare, to investigate consumer complaints.
Our source also reports that the committee was formed to also respond to a resolution by the National Assembly (NASS) requiring investigation and remedial measures on grievances by consumers.
According to Dare, a letter is received from the NASS on the increasing rate of dropped calls and other unwholesome practices by telecommunications operators robbing Nigerians of their money.
He said the committee, which comprised members of the NCC and Consumer Protection Council (CPC), would outline existing laws aimed at protecting consumers and how the laws were enforced.
He said it would review the various initiatives targeted at protecting consumers and the various resolutions jointly taken by NCC and telecom service providers to ensure improvement in telecom consumer experience.
“The committee will collate information from the industry working group on quality of service and the task force on call masking.
“It will also prepare reports on its findings which will be forwarded to the NASS and Secretary to the Government of the Federation in response to the letters received by them.
“ The committee, upon inauguration, has duration of one month to complete the assignment,’’ he said.
According to Dare, a consumer satisfaction survey will be carried out by the committee every two years on consumers to rate the performance of the various network providers in the country.
Dare expressed optimism that given the calibre of members that constituted the committee, it would complete the task in good time and provide acceptable responses to the issues.
CPC’s Director-General, Mr Babatunde Irukera, expressed optimism that the collaboration between NCC and CPC would ensure telecommunication consumers got the best value for their money.
“We recognise that the best approach to effective regulation is collaboration and this collaboration captures what is best for the industry.
“The technical knowledge and the skills of the CPC and NCC have the perfect combination of ensuring consumers get value for their money.
“We are very excited and I think this collaboration sends message to the industry that there is alignment by the regulators about what is important, which is the consumers.
“It also tells investors that there is clarity; they will see the country as a destination for investment and it helps consumers know they are the priority.
“I expect the outcome will improve consumer experience. We will bring everything in the CPC to support that process to the end and consumers will be the better for it.
Business
SMEs Dev: Firms Launch N100m Loan Scheme
The facility will be disbursed through participating Microfinance Institutions (MFIs), which will in turn extend the loans to their customers, particularly SMEs, as they directly interface with businesses at the grassroots level.
The Executive Director of COMCIN, Mr. Micheal Ogbaa who represented the Chairman, Dr. Iredele Oyedele (FCA, FCCA), said the initiative is designed to strengthen micro-lending institutions and expand access to finance for grassroots entrepreneurs, particularly women and youths in the informal sector.
Ogbaa explained that COMCIN does not lend directly to individuals but works through its network of microfinance and cooperative institutions, which in turn provide loans to end users.
“We came together to advocate for the microfinance ecosystem. Commercial banks often exclude people at the grassroots, but our members are positioned to reach them. This facility will empower them to do more,” he said.
He noted that the loan scheme offers low interest rates and flexible repayment plans, making it more accessible to small business owners.
According to him, about 90 percent of beneficiaries are expected to be women, who play a key role in sustaining families and driving economic activities at the local level.
“Our focus is on traders, service providers, and players in the informal sector. These are the real movers of the economy. By supporting them, we are strengthening families and contributing to national development,” he added.
Ogbaa disclosed that eligible SMEs with proven integrity and business track records could access up to N5 million each through participating micro-lending institutions. The rollout has commenced in Lagos and will extend to Abuja, Enugu, and other regions, including the South-West, South-East, and North-East.
He said 12 micro-lending institutions have already benefited from the scheme, while 85 applications are currently being processed under the pilot phase.
“Our target is to reach at least 100,000 SMEs nationwide. We are building a platform that connects funding partners with credible micro-lending institutions, creating a reliable channel for financial inclusion,” Ogbaa said.
He added that COMCIN is also working to attract larger funding pools from development finance institutions and private investors, noting that successful implementation of the pilot phase would boost confidence and unlock more capital for SMEs.
“We have seen encouraging testimonies from early beneficiaries. As we demonstrate transparency and efficiency, more institutions will be willing to channel funds through us,” he said.
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