Maritime
NCAA Warns Qatar Airways Over Passenger Maltreatment, Rules Violation ……Threatens Heavy Sanctions
The Nigerian Civil Aviation Authority (NCAA) has issued a stern warning to Qatar Airways, cautioning the airline against violating its regulations and subjecting Nigerian passengers to unfair treatment.
Director of Public Affairs and Consumer Protection, NCAA, Michael Achimugu, gave the warning in a post on his X handle, at the Weekend.
Achimugu who accusing Qatar Airways of treating both passengers and the NCAA with disdain.
He stressed that the NCAA would not hesitate to impose heavy penalties on any airline that flouts its rules.
According to him, a recent case involved a Nigerian passenger who was arrested in Doha after a Qatar Airways cabin crew member accused him of inappropriate conduct during boarding in Lagos explaining that despite serving the penalties imposed in Doha, the passenger was denied onward travel and forced to buy another ticket at significant financial and reputational cost.
The post read, “The airline @qatarairways has carried on as though Nigerian passengers and the NCAA are not deserving of their respect, dignified treatment, and compliance with Part 19 of the NCAA Regulations 2023. This will be brought to a stop immediately.
“A member of this airline’s cabin crew claimed that, while she was wheeling a passenger during boarding for a flight from Lagos to the US via Doha, a male passenger who was travelling with his wife had touched her butt.
“She did not report this incident in Lagos. On arrival in Doha, she made an allegation against this passenger, leading to his arrest and detention for about eighteen hours. During the period, his wife suffered mental, physical, and psychological trauma without any form of care. She wondered how her husband could have committed such a despicable infraction, given that she was with him throughout the boarding process.
“The authorities in Doha made the man pay a hefty fine and forced him to sign a document written only in Arabic. Desperate for freedom to proceed on his journey to the US, the passenger signed a document whose contents he did not understand.
“Despite this, the airline refused to fly him to his final destination. He had to buy tickets on another airline and proceed at great financial and reputational cost.”
Achimugu further accused Qatar Airways of repeatedly ignoring NCAA directives and avoiding regulatory meetings.
“Upon invitation by the NCAA, the airline’s country manager, who has a penchant for evading meetings with the NCAA, only sent his subordinates to attend. However, the NCAA made a determination on that matter along with others. As has become typical of @qatarairways, they failed to comply with all determinations made from that meeting.
“They have also failed to treat subsequent complaints from other passengers escalated to them by the CAA, including a total silence upon receipt of a letter of investigation (LOI) sent to them by the NCAA. This behaviour stops now,” he stated.
Achimugu warned that Nigeria would not allow any airline to disregard its aviation laws, stressing that bilateral air service agreements (BASAs) must be respected.
“This is not a situation that we would accept here. It is against the law for any Airline not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023.
“When BASAs are signed, they must be respected by both parties. Every airline is expected to, upon approval to operate in Nigeria, understand and comply with consumer protection regulations.
“To continue to treat our laws with contempt while respecting regulations across Europe and elsewhere is not ideal and must be brought to a complete and final stop,” he warned.
He added that the NCAA would apply “appropriate and stiff penalties” against airlines that continually disregard Nigerian regulations.
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The Nigeria Customs Service (NCS) has held its 7th Retreat Medical Outreach in Daura, Katsina State,
Customs said the Free medical outreach is aimed at providing free healthcare services to residents of the area.
Speaking during the event, Deputy Comptroller-General of Customs, Ahmad Tijjani-Abe, said the programme would provide general medical consultations, dental care, eye and ear care, as well as minor surgical operations for beneficiaries.
Tijjani-Abe said medical teams deployed for the exercise would also provide free medications to patients attending the outreach.
He added that the service would visit schools within the area to deworm students and distribute health kits and mosquito nets to help prevent malaria among children.
Also Speaking, Dr Ethelbert Ikechukwu, Medical Team Leader of the outreach said the exercise was part of the initiative of the Comptroller-General of Customs, which had been carried out in different parts of the country over the years.
According to him, the programme is designed to support communities where customs personnel operate by offering free medical consultations and medications to residents.
Ikechukwu further explained that patients whose conditions could not be fully managed at the outreach centre would be referred to appropriate medical facilities for further treatment.
Ikechukwu urged members of the public to take advantage of the exercise, noting that the medical teams comprised highly qualified healthcare professionals.
The outreach targets about 2,000 patients across various areas of medical care.
The Lagos State Commissioner for Transportation, Mr Oluwaseun Osiyemi, says the Babajide Sanwo-Olu led administration has made significant progress in developing road, rail and water transportation infrastructure across the state.
Osiyemi made this known during the 2026 Ministerial Press Briefing in Lagos to commemorate the third year of Gov. Babajide Sanwo-Olu’s second term in office.
He said the government remained committed to providing residents with an integrated multimodal transportation system that is seamless, safe, affordable, sustainable and inclusive.
According to him, the administration will continue to engage residents and invest in transport infrastructure to enhance mobility and support socio-economic development.
“Our promise to Lagos residents is to continue to provide and plan the best transportation system for all, in a manner that will boost the socio-economic development of the people and the state,” he said.
Osiyemi said the state was upgrading public transport infrastructure, including Bus Rapid Transit corridors and terminals, Quality Bus Corridors, rail projects and waterways facilities.
He said the Bus Rapid Transit BRT infrastructure from Doyin-Orile to Mile 2 along the Lagos-Badagry Expressway was 84 per cent completed, while the Iyana Ipaja Bus Terminal had reached 28 per cent completion.
According to him, the projects will improve mobility, reduce traffic congestion, enhance affordability and safety, and stimulate economic development.
Osiyemi said the Lagos Metropolitan Area Transport Authority was implementing several Quality Bus Corridor projects to improve mass transit efficiency and reduce travel time.
He listed the ongoing corridors as Mile 2, Alapere-Ketu, Ojuelegba, Cele and Abule Egba.
He said the projects feature dedicated and regulated bus lanes, modern shelters and terminals, improved pedestrian walkways and crossings, as well as traffic signal and junction improvements.
On rail transportation, the Commissioner said Phase II of the Lagos Rail Mass Transit Blue Line would extend the corridor from Mile 2 to Okokomaiko, with track construction, station development and power installation ongoing.
He said the 37-kilometre Red Line rail project from Marina through Oyingbo to Agbado was being strengthened with the procurement of 24 new coaches arranged in three sets of eight-coach trains.
According to him, each train set will carry more than 500 passengers.
He added that a feasibility study was ongoing for Phase II of the Red Line from Oyingbo to National Theatre to connect with the Blue Line.
Osiyemi said the 68-kilometre Green Line rail project would connect Marina to the Lekki Free Trade Zone through Victoria Island, Lekki, Ajah and Sangotedo, with about 17 stations.
He said the state had signed a Memorandum of Understanding MOU with China Harbour Engineering Company for the project.
According to him, the Green Line is designed to transport 35,000 passengers per hour, while the Federal Executive Council has approved funding for Phase I.
On water transportation, Osiyemi said the Lagos Ferry Services was nearing completion of a boat maintenance and dry dock facility at the Mile 2 Ferry Terminal.
He said boat trailers were also being constructed to facilitate dry-docking and repairs.
The commissioner added that solar-powered portable office cabins were being installed at Ijede, Ebute-Ero and Liverpool jetties to improve working conditions for staff.
He said the CMS Pontoon Jetty had also been upgraded to enhance passenger boarding and disembarkation.
By: CHINEDU WOSU
The Comptroller-General of the Nigeria Customs Service, Adewale Adeniyi, has called for a human-centred approach to digital transformation, warning that the success of artificial intelligence and emerging technologies will ultimately depend on ethics, leadership, and institutional accountability.
Adeniyi made the remarks while delivering the keynote address at the 4th Biennial International Conference organised by the Faculty of Communication and Information Sciences of University of Ilorin in collaboration with the Faculty of Philology, RUDN University.
The conference, themed “Disruptive Technology: Human and Artificial Intelligence in the Digital Economy,” brought together communication scholars, technology experts, researchers, policymakers, and heads of government agencies to examine the growing influence of artificial intelligence, digital innovation, and emerging technologies on governance, trade, education, and economic development.
Addressing participants at the University of Ilorin Main Auditorium last week , meAdeniyi argued that while artificial intelligence is reshaping institutions and economies globally, technology must remain accountable to society and aligned with public interest objectives.
“The digital age is, in the end, a human story, and the real test of our generation is not how powerful our machines become, but how wisely our societies choose to use them,” he said.
He noted that the world had already moved beyond the stage of anticipating disruption, stressing that digital payments, e-commerce platforms, artificial intelligence systems, and smart technologies had fundamentally altered global economic and governance structures.
According to him, the responsibility of public institutions is not merely to adopt new technologies, but to ensure that innovation strengthens transparency, efficiency, and public trust rather than weakening accountability mechanisms.
Drawing from the ongoing modernisation reforms within the Nigeria Customs Service, Adeniyi highlighted the deployment of the B’Odogwu Unified Customs Management System as a major milestone in the Service’s digital transformation agenda.
He disclosed that the platform generated more than ?230 billion at the PTML Command within its first eight months of deployment, while significantly improving cargo processing timelines and inter-agency coordination.
According to the Customs boss, compliant traders now complete cargo clearance procedures in less than eight hours under the digital platform, representing a major improvement in trade facilitation efficiency.
“The partnership, not the rivalry, between human and artificial intelligence is where the real value lies,” Adeniyi stated.
He maintained that while artificial intelligence can enhance operational efficiency, risk management, and data-driven decision-making, human expertise and institutional leadership remain indispensable in governance and enforcement operations.
“Technology changes processes; leadership and expertise still deliver the results,” he added.
The CGC further advocated deeper collaboration between universities, research institutions, and government agencies to develop practical, locally relevant solutions to emerging governance and digital economy challenges.
He urged academic institutions to move beyond theoretical scholarship and become active contributors to innovation, policy development, and institutional reform.
Adeniyi identified several areas where academia could support Customs modernisation efforts, including artificial intelligence-driven risk targeting systems, digital compliance mechanisms, governance of cross-border data flows, and public trust communication strategies.
He also challenged African governments to develop indigenous digital governance frameworks that reflect the continent’s legal systems, economic realities, and development priorities rather than relying solely on imported regulatory models.
The conference also provided a platform for high-level engagements between the Customs leadership, scholars, traditional rulers, communication professionals, and heads of government agencies on opportunities for collaboration in digital research, innovation, community development and capacity.
By: Nkpemenyie Mcdominic, Lagos
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